Moneyfarm in the UK is seeking a hands-on Head of Customer Service to lead Willis Owen and Profile Pensions teams, ensuring day-to-day service delivery across phone, email and chat with a clear, measurable standard and strong outcome focus.
You will manage performance, ownership, and escalation, while driving processes, training, and coaching to improve customer outcomes and align with Consumer Duty requirements.
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Customer Service Lead – Financial Services (Pensions/ISA) in Rishton employer: Moneyfarm
At Moneyfarm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a meaningful impact. As a Software Engineer II - Backend, you will have the opportunity to work with cutting-edge technologies in a dynamic environment, while benefiting from continuous learning and growth opportunities. Our commitment to Agile methodologies ensures that your contributions are valued, and you will be part of a team that prioritises quality and customer satisfaction.
