Moneyfarm is seeking a hands-on Head of UK Customer Service in London to lead the Moneyfarm London team and own day-to-day service delivery across phone, email and chat, with clear objectives, coaching plans, and accreditation paths for all representatives.
You will partner with the Customer Experience Manager to identify root causes, drive improvements, and ensure compliant, customer-centric outcomes under Consumer Duty. This is a hands-on leadership role in a fast-growing fintech.
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UK Customer Service Lead — London Fintech employer: Moneyfarm
At Moneyfarm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a meaningful impact. As a Software Engineer II - Backend, you will have the opportunity to work with cutting-edge technologies in a dynamic environment, while benefiting from continuous learning and growth opportunities. Our commitment to Agile methodologies ensures that your contributions are valued, and you will be part of a team that prioritises quality and customer satisfaction.
