Moneyfarm in London is seeking a hands-on Customer Service Team Lead to manage the UK book across phone, email and chat, owning day-to-day service delivery and a defined set of performance metrics.
You will work in a management team alongside colleagues handling complaints and voice of the customer, driving improvements under Consumer Duty and coaching representatives to excellence. This role combines coaching with practical delivery in a fast-growth fintech.
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Customer Service Manager, WealthTech UK employer: Moneyfarm
At Moneyfarm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a meaningful impact. As a Software Engineer II - Backend, you will have the opportunity to work with cutting-edge technologies in a dynamic environment, while benefiting from continuous learning and growth opportunities. Our commitment to Agile methodologies ensures that your contributions are valued, and you will be part of a team that prioritises quality and customer satisfaction.
