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- Tasks: Drive user engagement and create innovative content for Moneyfactscompare.co.uk.
- Company: Join a leading independent comparison site with over 5.2 million unique visitors annually.
- Benefits: Enjoy competitive salary, 25 days holiday, enhanced pension, and free GP access.
- Other info: Fully office-based role in Norwich with excellent career development opportunities.
- Why this job: Make a real impact by optimising customer journeys and inspiring users with engaging content.
- Qualifications: Experience in digital content production, SEO knowledge, and strong analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic opportunity for a Customer Journey & Content Specialist to join the Moneyfactscompare.co.uk team. Responsible for user engagement on Moneyfactscompare.co.uk, acting as a subject matter expert in content and user journey. You will be tasked with driving new and innovative content aimed at increasing revenues earned.
The role will involve producing, writing and optimising content for the end-to-end customer experience to ensure the needs of the customer remain at the forefront of all journeys. This may include written, long form and short form video, social media and podcasts.
The successful candidate will ensure we are utilising content to inspire customers and allow them to quickly and easily find the information and products that suit their needs. Working closely with our SEO Specialist, the post holder will be tasked with aligning content goals and outcomes across Search Engines, AI platforms and Social platforms.
Experience & Skills
- Previous experience working in a digital content production role for a consumer facing brand
- Extensive working knowledge of SEO
- Experience writing for AI platforms
- Strong AI proficiency with a desire to keep up to date with changing technologies
- Strong analytical skills to measure and report on success of content activities
- Skills in creating and editing short form video content
- Ability to work well as part of a team
- Experience of managing people
- Willingness to be hands-on
- Excellent communication skills, both written and oral
- Flexible with a professional attitude
Applicants must have the right to work in the UK as we do not have a sponsorship licence. Previous experience producing or managing production of social content. Previous experience in financial services industry, or comparison website. Previous experience of AB Testing.
Competitive Salary, commensurate with skills and experience.
Hours
- Fully office based from Norwich, no remote working or hybrid options available.
25 days holiday plus public holidays + up to 3 days Long Service entitlement. Birthday day off. Enhanced Workplace Pension. Employee Assistance Programme – free access to wellbeing and support tools. GP24 – free unlimited 24/7 access to a GP. Group Life Insurance. Training and development opportunities. Free car parking for all staff, two private car parks. Electric vehicle charging points. Locker rooms with showers and hairdryer. Fully air-conditioned offices. Free football car parking on Norwich City FC match days. Monday Motivation – Free treats on Mondays. Access to discounted local bus travel.
To apply please use our online application service.
Customer Journey & Content Specialist in Norwich employer: Moneyfacts Group
Contact Detail:
Moneyfacts Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey & Content Specialist in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best content and customer journey projects. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its competitors. Understand their user engagement strategies and think about how you can contribute to their goals. Be ready to share your ideas!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Moneyfactscompare.co.uk team.
We think you need these skills to ace Customer Journey & Content Specialist in Norwich
Some tips for your application 🫡
Show Your Passion for Content: When you're writing your application, let your enthusiasm for content creation shine through! We want to see how much you love crafting engaging material that resonates with users. Share examples of your previous work that highlight your creativity and expertise.
Tailor Your Application: Make sure to customise your application to fit the Customer Journey & Content Specialist role. Highlight your experience in digital content production and SEO, and explain how your skills align with our mission at Moneyfactscompare.co.uk. This shows us you’ve done your homework!
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. Remember, we’re looking for someone who can communicate effectively.
Apply Through Our Website: Don’t forget to submit your application through our online service! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Moneyfacts Group
✨Know Your Content Inside Out
As a Customer Journey & Content Specialist, you need to be well-versed in the content you'll be discussing. Familiarise yourself with Moneyfactscompare.co.uk and its unique offerings. Prepare examples of how you've previously engaged users through innovative content and how you can apply that knowledge to this role.
✨Showcase Your SEO Savvy
Since the role involves working closely with an SEO Specialist, it's crucial to demonstrate your understanding of SEO principles. Be ready to discuss your experience with optimising content for search engines and how you can align content goals with SEO strategies to drive user engagement.
✨Bring Your Analytical A-Game
Analytical skills are key in measuring the success of content activities. Prepare to share specific metrics or KPIs you've used in past roles to evaluate content performance. This will show that you can not only create engaging content but also assess its impact effectively.
✨Be Ready to Discuss AI and Emerging Technologies
With the increasing importance of AI in content creation, be prepared to talk about your experience with AI platforms. Share insights on how you stay updated with changing technologies and how you can leverage them to enhance user journeys on the site.