At a Glance
- Tasks: Drive user engagement and create innovative content for a leading comparison site.
- Company: Join Moneyfactscompare.co.uk, an independent site with millions of visitors each year.
- Benefits: Enjoy 25 days holiday, enhanced pension, free GP access, and more perks.
- Other info: Fully office-based role in Norwich with excellent career development opportunities.
- Why this job: Make a real impact by optimising customer journeys and inspiring users.
- Qualifications: Experience in digital content production and strong SEO knowledge required.
The predicted salary is between 36000 - 60000 £ per year.
Moneyfactscompare.co.uk is the comparison site with a difference. Completely independent and committed to providing the most up-to-date and impartial financial information possible to consumers, Moneyfactscompare.co.uk has over 5.2 million unique visitors each year. Every month hundreds of thousands of consumers compare Savings, ISAs, Mortgages, Insurance, Business Deposits and Commercial Lending.
This is a fantastic opportunity to join our website team as a Customer Journey & Content Specialist. You will be responsible for user engagement on Moneyfactscompare.co.uk, acting as a subject matter expert in content and user journey. You will be tasked with driving new and innovative content aimed at increasing revenues earned. The role will involve producing, writing and optimising content for the end-to-end customer experience to ensure the needs of the customer remain at the forefront of all journeys. This may include written, long form and short form video, social media and podcasts. The successful candidate will ensure we are utilising content to inspire customers and allow them to quickly and easily find the information and products that suit their needs. Working closely with our SEO Specialist, the post holder will be tasked with aligning content goals and outcomes across Search Engines, AI platforms and Social platforms.
Essential Experience & Skills
- Previous experience working in a digital content production role for a consumer facing brand
- Extensive working knowledge of SEO
- Experience writing for AI platforms
- Strong AI proficiency with a desire to keep up to date with changing technologies
- Strong analytical skills to measure and report on success of content activities
- Skills in creating and editing short form video content
- Ability to work well as part of a team
- Experience of managing people
- Willingness to be hands-on
- Excellent communication skills, both written and oral
- Flexible with a professional attitude
Applicants must have the right to work in the UK as we do not have a sponsorship licence.
Desirable
- Previous experience producing or managing production of social content
- Previous experience in financial services industry, or comparison website
- Previous experience of AB Testing
Salary
Competitive Salary, commensurate with skills and experience
Hours and Location
Full time 35 hrs per week Monday – Friday 9am-5pm Fully office based from Norwich, no remote working or hybrid options available.
Benefits
- 25 days holiday plus public holidays + up to 3 days Long Service entitlement
- Birthday day off
- Enhanced Workplace Pension
- Employee Assistance Programme – free access to wellbeing and support tools
- GP24 – free unlimited 24/7 access to a GP
- Group Life Insurance
- Training and development opportunities
- Free car parking for all staff, two private car parks
- Electric vehicle charging points
- Locker rooms with showers and hairdryer
- Fully air-conditioned offices
- Free football car parking on Norwich City FC match days
- Monday Motivation – Free treats on Mondays
- Access to discounted local bus travel
Customer Journey & Content Specialist in Norwich employer: Moneyfacts Group plc
Moneyfacts Group plc is an exceptional employer located in the vibrant city of Norwich, offering a dynamic work culture that fosters creativity and collaboration. Employees benefit from comprehensive growth opportunities, including training in SEO and AI, while enjoying a supportive environment that values innovation and customer-centric approaches. With a focus on engaging content across various formats, this role provides a unique chance to make a meaningful impact in the financial comparison sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey & Content Specialist in Norwich
✨Tip Number 1
Get to know the company inside out! Research Moneyfactscompare.co.uk and understand their mission, values, and the unique services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to content creation and user engagement. Think about how your skills align with the role of Customer Journey & Content Specialist and be ready to share examples of your past work.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in joining the Moneyfactscompare.co.uk team.
We think you need these skills to ace Customer Journey & Content Specialist in Norwich
Some tips for your application 🫡
Show Your Passion for Content:When you're writing your application, let us see your enthusiasm for creating engaging content. Share examples of how you've driven user engagement in the past and what innovative ideas you have for our platform.
Tailor Your Application:Make sure to customise your application to highlight your experience with SEO and digital content production. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant projects!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and structure your thoughts logically. This will help us understand your ideas and how you can contribute to enhancing the customer journey.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Moneyfacts Group plc
✨Know Your Content Inside Out
As a Customer Journey & Content Specialist, you'll need to demonstrate your expertise in content creation and user engagement. Familiarise yourself with Moneyfactscompare.co.uk's existing content and think about how you can enhance it. Be ready to discuss specific examples of content you've produced and how it drove user engagement.
✨Show Off Your SEO Skills
Since the role involves working closely with an SEO Specialist, brush up on your SEO knowledge before the interview. Be prepared to talk about your experience with SEO strategies and how you've used them to optimise content in the past. Highlight any tools or techniques you’ve employed to improve search visibility.
✨Demonstrate Your Analytical Mindset
Analytical skills are key for measuring the success of content activities. Come prepared with examples of how you've used data to inform your content decisions. Discuss any metrics you've tracked and how they influenced your strategy, showing that you can back up your creative ideas with solid evidence.
✨Be Ready to Collaborate
This role requires teamwork, so be prepared to discuss your experience working with others, especially in a digital content environment. Share examples of how you've collaborated with different teams, such as SEO or social media, to achieve common goals. Show that you're flexible and open to feedback, which is crucial for a successful team dynamic.
