At a Glance
- Tasks: Manage and support IT infrastructure, ensuring availability and security standards.
- Company: Join Moneyfacts Group, the UK's leading financial product data provider.
- Benefits: Enjoy 25 days holiday, enhanced pension, and free access to wellbeing tools.
- Other info: Fully office-based role in Norwich with excellent career development opportunities.
- Why this job: Be part of a tech-driven team making a real impact in the financial sector.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
About Us
Moneyfacts Group plc is the UK’s leading provider of retail financial product data and has been pioneering financial comparison technology for over 35 years.
Moneyfacts' data is used by virtually every bank and building society in the UK, the Bank of England, Financial Conduct Authority, Financial Ombudsman Service, HM Treasury, Prudential Regulatory Authority and UK Finance.
The Role
We are looking for an experienced 3rd Line Engineer to join our IT team to manage and support the technical infrastructure, including networks, servers, desktops, telephony and office equipment.
The role will be responsible for ensuring availability and adherence to security standards and provide support to internal and external customers, meeting agreed service levels.
The successful candidate will provide infrastructure services, enable innovation and leverage IT trends that can create business value.
They will ensure effective provision, support and maintenance of all IT hardware and 3rd party software.
Essential Skills and Experience
- Significant relevant experience in user/desktop/server/infrastructure support.
- Strong oral and written communication skills.
- Demonstrable knowledge and understanding of working with the relevant technologies:
- Virtualisation of Server environments.
- Windows Servers/Desktop operating systems.
- Active Directory and Group Policy
- Networking (Routers, Switches and Firewalls), VLANs and IP Routing.
- Cloud based Office 365 email
Ability to work well under pressure.
A passion for technology and a desire to keep up with the latest developments.
Ability to perform out of hours maintenance as required.
Applicants must have the right to work in the UK as we do not hold a sponsorship licence.
Desirable
- Formal certification in a relevant area.
- Experience of ISO/IEC 27001
- Salary
- Competitive Salary, Commensurate With Skills And Experience
- Hours & Location
Full time 37.5 hrs per week Monday-Friday Fully office based in Norwich, no remote/hybrid options
Benefits
- 25 days holiday plus public holidays + up to 3 days Long Service entitlement
- Birthday day off
- Enhanced Workplace Pension
- Employee Assistance Programme – free access to wellbeing and support tools
- GP24 – free unlimited 24/7 access to a GP
- Group Life Insurance
- Training and development opportunities
- Free car parking for all staff, two private car parks
- Electric vehicle charging points
- Locker rooms with showers and hairdryer
- Fully air-conditioned offices
- Free football car parking on Norwich City FC match days
- Monday Motivation – Free treats on Mondays
- Access to discounted local bus travel
- #J-18808-Ljbffr
3rd Line Engineer in Norwich employer: Moneyfacts Group plc
Moneyfacts Group plc is an exceptional employer located in the vibrant city of Norwich, offering a dynamic work culture that fosters creativity and collaboration. Employees benefit from comprehensive growth opportunities, including training in SEO and AI, while enjoying a supportive environment that values innovation and customer-centric approaches. With a focus on engaging content across various formats, this role provides a unique chance to make a meaningful impact in the financial comparison sector.
