Change and Release Manager

Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award‑winning service. In 2024, we supported £79bn+ of international payments, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and proprietary technology. Moneycorp is a place where energy, commitment to our shared success, and collaboration are core to our values. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.

The Change and Release Manager will be responsible for establishing, leading and continually improving Moneycorp’s Change Management and Release Management functions. The purpose of this role is to ensure that all technology changes and software releases are delivered in a controlled, transparent and efficient manner, safeguarding service stability while enabling the business to innovate and grow. The postholder will own the full lifecycle of change and release activity, from governance and documentation to planning, execution and business communication. They will partner closely with development teams, product teams, operational teams and business stakeholders to ensure all changes and releases are understood, assessed, prioritised and executed with minimal risk and maximum value. A key aspect of the role will be driving modernisation and automation across both disciplines, working alongside the IT Automation Analyst to streamline processes and deliver a clear, real‑time view of change and release activity across all systems. This role plays a critical part in maintaining operational resilience, ensuring that every change and release supports Moneycorp’s commitment to delivering reliable, secure and high‑quality technology services to its global customer base.

Key Responsibilities

• Governance and Process Ownership: Own, maintain and continuously improve Moneycorp’s Change Management framework, documentation and procedures in alignment with industry standards such as ITIL and Moneycorp’s policies. Lead and manage the daily Change Advisory Board, ensuring accurate assessment of risk, impact and readiness for all proposed changes.
• Process Excellence and Automation: Work closely with the IT Automation Analyst to automate key change processes and reporting, reducing manual overhead and improving accuracy. Identify opportunities to streamline workflows, eliminate bottlenecks, and optimise throughput while maintaining control. Develop meaningful performance metrics and dashboards to track change volumes, success rates and operational impact.
• Operational Execution: Manage the full lifecycle of all technology changes from submission to closure, ensuring compliance, quality and audit readiness. Maintain an accurate, real‑time change schedule that highlights business impacts, conflicts and risk windows. Ensure appropriate risk assessments, business impact analysis and rollback planning are completed for each change.
• Release Planning and Roadmapping: Engage with development teams, product owners and technical leads to understand and document their release roadmaps. Maintain an up‑to‑date forward plan of releases across all applications and platforms, providing the business with clear visibility of what is coming and when. Track progress against release commitments and ensure releases remain aligned with business timelines and priorities.
• Execution, Control and Quality Assurance: Oversee the end‑to‑end release lifecycle, ensuring each release meets quality standards and has passed all required testing. Raise changes for each release, ensure QA sign‑off is obtained, and verify that all release artefacts are complete and accurate. Maintain strong focus on business impact and risk, preventing the deployment of releases that do not meet readiness or quality criteria.
• Communication and Business Engagement: Produce clear, business‑friendly release notes that articulate new features, fixes, risks and business impacts. Communicate release schedules, content and readiness updates to stakeholders across Moneycorp. Coordinate business approvals for releases and maintain full audit trails of all decisions.
• Modernisation and Automation: Redefine and document Moneycorp’s Release Management framework to reflect current technologies, best practice and organisational needs. Work alongside the IT Automation Analyst to design and deliver a Release Management portal that provides automated tracking, real‑time insights, status reporting and transparency of release content for every system. Ensure the portal provides a consolidated view of all releases, their contents, progress, issues, dependencies and approval stages.

Skills & Experience Required

Essential Knowledge and Experience: Experience managing Change Management and Release Management functions within a corporate or regulated environment. Strong understanding of ITIL processes with demonstrable experience running CAB and managing structured change workflows. Proven ability to create, maintain and improve process documentation, policies and governance frameworks. Experience coordinating software releases across multiple systems and development teams. Ability to assess risk, business impact and technical dependencies for both changes and releases. High level of organisation with strong time management and planning skills. Excellent communication skills with the ability to translate technical detail into clear business‑friendly language. Strong stakeholder management skills with the ability to influence and challenge where required. Experience tracking change and release activity using ITSM or workflow tools. Strong analytical approach with attention to detail and the ability to identify process bottlenecks and opportunities for improvement. Ability to work collaboratively across technical and business teams while maintaining independence of judgement. Experience of working with development teams, QA teams and product teams within structured delivery environments. Proactive approach to identifying automation opportunities and working with automation specialists to implement improvements. Understanding of software development and testing lifecycles including environments, deployments and release readiness.

Desirable: ITIL Foundation Certification. Experience of implementing or maturing Change Management and Release Management frameworks in fast‑growing organisations. Experience with automation platforms or workflow engines to streamline change and release processes. Exposure to cloud platforms such as Azure, AWS or GCP. Understanding of CI, CD pipelines and modern engineering practices. Experience producing or maintaining release roadmaps and release calendars. Familiarity with IT service management tools such as ServiceNow, Jira Service Management or similar platforms. Experience in financial services, payments, or other regulated sectors. Experience building dashboards or reporting views for release and change metrics. Knowledge of risk management, compliance and audit requirements in technology operations. Experience coordinating out‑of‑hours changes or releases where required.

Employment Details: This is a full‑time, permanent position. The role is expected to be office‑based in London, however we have a flexible working policy which enables you to work up to 2 days from home.

What you get in return: This role offers a competitive salary and discretionary bonus, plus a benefits package including private medical health insurance.

Diversity and Inclusion: Moneycorp is proud to be an Equal Opportunity employer. Across our Group, Moneycorp maintains a philosophy that an inclusive company culture inspires creativity, fosters a sense of belonging, and is imperative to both personal and professional growth. With a makeup of 47 percent female employees, Moneycorp has a remarkably diverse workforce. Our commitment to inclusion and opportunity continues to evolve and improve as we listen and engage with our diverse teams. All qualified applicants will receive consideration for employment without regard to age, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, status as an individual with a physical or mental disability status as an individual with a protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Moneycorp believes that diversity is critical to our success in helping Corporate and Private Clients with their FX and International Payments requirements across the world and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We hire on the basis of talent, merit, competence, performance, and business needs.