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For Companies At a Glance
- Tasks: Support 450+ employees with tech issues and ensure smooth operations.
- Company: Join Moneybox, an award-winning app transforming how people manage their money.
- Benefits: Enjoy hybrid working, company shares, private medical insurance, and a personal development budget.
- Why this job: Be part of a fast-growing startup where your ideas matter and you can make an impact.
- Qualifications: Experience with ticketing systems and tech troubleshooting; great communication skills required.
- Other info: This role is hybrid, based in London, and offers a vibrant, inclusive culture.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Workplace Technology Analyst role at Moneybox
Join to apply for the Workplace Technology Analyst role at Moneybox
About Moneybox
Moneybox is the award-winning app that helps you turn your money into something greater. We’ve brought saving, investing, home-buying, and retirement services all together into one simple app, so it’s easier than ever to achieve your goals and build wealth, whatever your starting point.
About Moneybox
Moneybox is the award-winning app that helps you turn your money into something greater. We’ve brought saving, investing, home-buying, and retirement services all together into one simple app, so it’s easier than ever to achieve your goals and build wealth, whatever your starting point.
Job Brief
We\’re evolving our Workplace Tech support at Moneybox. We\’re transitioning away from our current Managed Service Provider (MSP) to build an internal team dedicated to delivering top-notch, efficient support to our 450+ employees. We\’re seeking a proactive Workplace Tech Analyst to jump in, resolve technical issues, and provide fantastic support across all Moneybox departments.
Hybrid working & hours
This role is based in our London office for three days and two days from home per week.
Hours are: 09:00 to 17:30 with 08:00 to 16:30 being required once a month (first Thursday of the month)
What You\’ll Do
- As a Workplace Tech Analyst, you\’ll be at the heart of our Workplace Tech team, ensuring our 450+ employees have the tools and tech support they need to succeed. Here’s a snapshot of how you’ll contribute:
- Be the first point of contact for all tech-related queries, turning employee challenges into effective solutions.
- Work closely with the wider team to escalate and resolve more complex issues, ensuring a smooth handover
- Actively listen to understand issues thoroughly and translate them into clear, actionable technical resolutions.
- Master our support tools to log, update, and resolve all issues efficiently, keeping our Service Level Agreements (SLAs) front and centre.
- Contribute to and maintain our internal knowledge base by documenting solutions, creating \’how-to\’ guides, and sharing best practices to empower staff with self-service options.
- Lend a hand with project work, providing support whenever extra resources are needed.
- Help our new starters hit the ground running with smooth tech setups and ensure a seamless offboarding process for leavers.
- Keep our meeting rooms in top shape with regular checks and proactive monitoring.
- Perform essential hardware maintenance tasks, from keyboard and printer peripheral replacements to SSD swaps.
- Maintain a well-organised and secure inventory of our laptops and other tech equipment.
Who You Are
- A driven, ambitious individual who’s looking to build their career at an exciting, very fast-growing company.
- Has a genuine interest in technology and using it to help people work effectively
- Naturally personable, great communicator who has a passion for their work and the people they work with
- Knows how to have fun whilst maintaining a professional outlook
Experience And Skills
- Experience with ticketing systems (Freshservice), Google Workspace, OneLogin and 1Password
- Comfortable working across both Mac and Windows environments
- Basic knowledge of iOS and Android devices
- Ability to describe technical fixes in an easy-to-understand way
- Logical thinker
- Ability to work independently with minimal guidance
- Experience with troubleshooting technical issues and keeping support tickets updated
- Fluency in English
What\’s in it for you?
- Opportunity to join a fast-growing, award-winning and super ambitious startup
- Work with a friendly team of highly motivated individuals
- Be in an environment where you are listened to and can actually have an impact
- Thriving, collaborative, and inclusive company culture
- Mission + Functional team socials every 8 weeks
- Company shares
- Company pension scheme
- Hybrid working environment
- Home office furniture allowance
- Personal Annual Learning and Development budget
- Private Medical Insurance
- Health Cash Plan (cashback on visits to the dentist & opticians etc.)
- Cycle to work scheme
- Wellhub subscription to a variety of gyms and wellbeing apps
- Enhanced parental pay & leave
- 25 days holiday + bank holidays with additional days added with length of service.
- This is a hybrid role. Our office is in London, by the Oxo Tower
Our Commitment to DE&I
At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential
Working Policy
We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.
Visa Sponsorship
At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.
Please read before you apply!
Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.
We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.com
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Workplace Technology Analyst employer: Moneybox
Contact Detail:
Moneybox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Technology Analyst
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Freshservice, Google Workspace, and OneLogin. Having hands-on experience or even a basic understanding of these platforms will give you an edge during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in the past. Be ready to discuss specific scenarios where you turned challenges into effective solutions, as this is key for the role.
✨Tip Number 3
Research Moneybox's company culture and values. Understanding their commitment to diversity, equity, and inclusion can help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 4
Prepare to discuss your experience with both Mac and Windows environments. Being able to articulate your comfort level and any relevant experiences will show that you're adaptable and ready to support a diverse tech landscape.
We think you need these skills to ace Workplace Technology Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Workplace Technology Analyst role. Focus on your technical support experience, familiarity with ticketing systems, and any specific tools mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and how it can help people work effectively. Mention specific examples of how you've resolved technical issues in the past and your approach to customer service.
Highlight Relevant Skills: In your application, emphasise your experience with Google Workspace, ticketing systems like Freshservice, and your ability to work across both Mac and Windows environments. This will demonstrate your readiness for the role.
Show Enthusiasm for the Company: Research Moneybox and express your enthusiasm for their mission and values in your application. Mention how you can contribute to their goal of providing top-notch tech support and enhancing employee productivity.
How to prepare for a job interview at Moneybox
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Workplace Technology Analyst. Familiarise yourself with the tools mentioned in the job description, such as Freshservice, Google Workspace, and OneLogin, so you can discuss your experience confidently.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Moneybox values proactive problem solvers, so highlight instances where you turned challenges into effective solutions.
✨Communicate Clearly
As a tech analyst, you'll need to explain technical fixes in an easy-to-understand way. Practice articulating complex concepts simply, as this will demonstrate your ability to communicate effectively with non-technical staff.
✨Emphasise Team Collaboration
Moneybox is looking for someone who can work well within a team. Share experiences where you've collaborated with others to resolve issues or improve processes, showcasing your ability to contribute positively to a team environment.
