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- Tasks: Engage with customers via Intercom and phone, providing top-notch support.
- Company: Join Moneybox, a fast-growing company dedicated to helping customers achieve their financial goals.
- Benefits: Enjoy flexible shifts, no weekends, and opportunities for overtime.
- Why this job: Be part of a team that values customer satisfaction and personal growth in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This is an entry-level role with potential for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Support Team Executive – Sunset Team role at Moneybox
Join to apply for the Support Team Executive – Sunset Team role at Moneybox
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To support our growth, we’re looking for someone to join our Support team and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience. We’re specifically looking for a small team to be online and available for our customers outside of our key hours, helping to identify any issues and provide any support for escalated queries over this time.
What You\’ll Do
- Interacting with current and potential customers through Intercom and phone to address any queries they have and provide great customer service.
- Working alongside the Operations and Compliance team to ensure a great customer experience.
- Providing key feedback to Team Leads and managers on key customer queries and issues.
- Looking for ways to go above and beyond to provide a great service and experience for our customers.
- Raising awareness of our mortgage advice service to help customers on their home-buying journey.
- Understanding the wider Moneybox roadmap and direction, helping to feed into this.
- Problem solving and triaging – as a member of the Sunset team there’ll be times with limited technical support to resolve your queries.
- Be self motivated; you’re able to stick to productivity and quality targets even when working unsupervised.
Our Customer Commitment
- Here at Moneybox, we\’re here to help our customers turn their money into something greater. That could be helping them to save for what matters, invest for their future or buy their first home.
- Whatever their reason for joining us, we guarantee a service that’s simple and reliable, that supports them in achieving their goals, and celebrates with them along the way.
- That’s why our commitment to customers is a priority and our customer-facing teams are dedicated to supporting each and every one of them throughout their Moneybox journey.
We RAISE the bar with our service….
Relationship
- We put customers first. We provide swift resolutions and always try to keep conversations with the same person. We celebrate our customers\’ wins and aim to provide an excellent standard of service.
Advocacy
- We listen to our customers and advocate for them at each step of their journey. We have established systems to share customer feedback, and likewise, act on their behalf during testing of new features.
Integrity
- We work honestly, fairly and with our customer\’s best interests in mind. Where possible, we provide extra support to those that may need it, especially in cases of accessibility or vulnerability.
Simplicity
- We are clear and simple. No complicated jargon, just straightforward conversations to make sure you fully understand our products and services.
Expert App Knowledge
- We provide the information to help customers achieve their goals. We encourage team learning and development to ensure our customer-facing teams are experts in the app, and their fields.
Who You Are
- A driven, ambitious individual who’s looking to build their career at an exciting very- fast-growing company.
- Naturally personable, great communicator who has a passion for their work and the people they work with.
- Excited about being part of a fast-growing company that’s trying to make a positive mark on the world.
- Interested in savings and investments personally, with a desire to gain even more knowledge in both of these areas.
- Knows how to have fun whilst maintaining a professional outlook.
- Working days: Five days per week Monday – Friday, no weekends. Shifts are 13.30 – 22:00 (some flexibility is available here should you need it), Additional overtime hours are also available. Please note that during your training period hours will be 9am – 5:30pm
Experience And Skills
- Excellent communication skills
- Ability to work well both individually and as part of a team.
- Experience working to metrics in a contact center environment.
- Good analytical and problem solving skills.A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing startup environment.
- Able to confidently prioritise tasks, identify patterns and work independently.
- Direct experience with Intercom.
Visa Sponsorship
At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.
Please read before you apply!
By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.
We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.
We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.
If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.com
Your application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative
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Support Team Executive - Sunset Team employer: Moneybox
Contact Detail:
Moneybox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Executive - Sunset Team
✨Tip Number 1
Familiarise yourself with the Moneybox app and its features. Understanding how the app works will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can prepare you for the types of interactions you'll have on the job, showcasing your ability to handle queries with confidence.
✨Tip Number 3
Research common issues customers face with financial apps and think about how you would address these concerns. Being proactive in identifying potential problems shows that you're ready to go above and beyond for customers.
✨Tip Number 4
Network with current or former employees of Moneybox if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews and understanding what it takes to succeed in the role.
We think you need these skills to ace Support Team Executive - Sunset Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Team Executive role. Emphasise your communication skills, problem-solving abilities, and any experience in customer service or contact centres.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Moneybox's mission. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Showcase Relevant Experience: In your application, include specific examples of your experience with tools like Intercom, as well as any metrics you’ve achieved in past roles. This will demonstrate your ability to meet the demands of a fast-paced environment.
Highlight Your Soft Skills: Since the role requires excellent communication and teamwork, make sure to highlight these soft skills in your application. Use examples that illustrate your ability to work well both independently and as part of a team.
How to prepare for a job interview at Moneybox
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to provide excellent service, as this aligns with Moneybox's commitment to customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues or triaged problems. Highlight your analytical skills and ability to work independently, especially in situations with limited support.
✨Familiarise Yourself with Intercom
Since direct experience with Intercom is mentioned in the job description, make sure you understand how it works. If you have prior experience, be ready to discuss it; if not, do some research to show your willingness to learn.
✨Emphasise Team Collaboration
Moneybox values teamwork, so be prepared to talk about how you work well with others. Share examples of how you've collaborated with different teams to enhance customer experiences, particularly with operations and compliance.