Senior Paraplanner

At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more – more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.

Job Brief

The Senior Paraplanner is the technical engine room of our advice service. You take the output of the advice engine, the fact find data, and the rest of the case context, and you make sure that when an Advisor speaks to the customer — or when a plan is released — everything is in order, suitability is clearly evidenced, and the documentation tells a coherent story.

You are the senior practitioner in the Paraplanning team, working closely with the Head of Proposition who owns the advice policy and proposition. You set the day‑to‑day quality bar for suitability writing, lead on the most complex cases, coaching less experienced Paraplanners, and acting as the technical bridge between the Paraplanning team, the Advisors and the engine team.

What You’ll Do

Case work and suitability

• Lead on complex cases — particularly those involving pension consolidation, drawdown and multiple pots — preparing the case before the advice is presented to the customer.
• Take the engine‑generated plan and ensure the suitability report supporting it is accurate, complete and reads well for the customer — clear on objectives, recommendations, risks, costs and the rationale.
• Run pre‑meeting case reviews with Advisors, flagging anything in the fact find or plan that needs attention before the customer call.
• Support Advisors during the QA review of engine‑generated plans, particularly on cases flagged for a higher level of review.

Standards, templates and tooling

• Develop and maintain the suitability report templates and suitability wording required by the advice engine for each customer circumstance. Being clear what disclosures should be generated and when these should be presented, in line with the House Rules. Ensuring any changes or template developments are signed off by the Head of Proposition and follow governance protocols.
• Own the day‑to‑day quality of suitability reports against the standards set by the Head of Proposition — and feed back where standards need to evolve based on what you see in real cases.
• Work with the Head of Proposition and the Advisor Management System product team on improvements to workflows, fact find prompts, and the way evidence is captured and surfaced.
• Translate findings from QA, audit and compliance monitoring into Paraplanner team training and case‑level coaching.

Team leadership

• Coach and develop less experienced Paraplanners — running case studies, providing feedback on suitability reports, and supporting their progression and qualifications.
• Set the bar for what good paraplanning looks like in a digital‑first model — this is new territory and you’ll help define it.
• Triage work into the Paraplanner team alongside the Head of Proposition, balancing case complexity against SLAs and capacity.

Working across the service

• Contribute to advice policy and House Rules discussions — bringing the paraplanner’s eye on what is clear, fair and not misleading for the customer.
• Support Risk & Compliance on monitoring activities, root cause analysis and remediation, recognising that paraplanning acts as a first‑line risk control in our model.
• Be the go‑to technical voice for Money Guides and Financial Advisers on complex queries, helping them stay clearly on the right side of the guidance/advice boundary.

What we’re looking for

• Substantial paraplanning experience in a regulated advice firm, ideally including pension consolidation and drawdown cases.
• Diploma in Regulated Financial Planning (Level 4), with appetite to keep building qualifications.
• Strong technical knowledge of UK pensions, ISAs, investment products, and the tax treatment of each.
• A genuinely high bar for written quality — your suitability reports should be the kind that customers can read and understand.
• Experience coaching, mentoring or leading other paraplanners.
• Comfortable working with structured data, advice software and a digital case file — this is not a paper‑based practice.
• AF7 or equivalent advanced pension qualifications.
• Chartered or working towards Chartered status.
• Experience of contribution to or owning templates, checklists or advice logic in a scaled‑advice or robo environment.

How you’ll work

You will work closely with Advisors on cases and post‑meeting documentation, and with the engine and AMS product teams on tooling. Expect a regular cadence of QA huddles, suitability report workshops and team learning sessions.

What’s in it for you?

• Opportunity to join a fast‑growing, award‑winning and super ambitious company
• Work with a friendly team of highly motivated individuals
• Be in an environment where you are listened to and can actually have an impact
• Thriving collaborative and inclusive company culture
• Competitive remuneration package
• Company pension scheme
• Company bonus scheme
• Home office furniture allowance
• Personal Annual Learning and Development budget
• Private Medical Insurance
• Health Cash Plan – cashback on everyday healthcare like dental and opticians
• Cycle to work scheme – spread the cost of a new bike and accessories
• CycleSaver – save on bike‑share subscriptions and have a more sustainable commute
• Wellhub subscription to a variety of gyms and wellbeing apps
• Enhanced parental pay & leave
• 25 days holiday + bank holidays with additional days added with length of service.

This is a remote role.

Our Commitment to DE&I
At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open‑minded and always willing to go the extra mile to ensure all applicants can present their full self and potential.

Visa Sponsorship:
At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.

Working Policy:
We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.

Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future.

A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Payments you make into your pension won’t be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future.

For Business Saver: T&Cs apply. Max one withdrawal per day.

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