Moneybox is hiring a Support Team Leader to provide line management, coaching and development for a small group of Support Executives. You will conduct weekly 1-1s and performance reviews, triage queries, manage daily tasks, monitor Intercom and calls, and drive improvements in processes, customer interactions and service quality.
The role is fully remote within the UK or hybrid with 2 days in the London office per week.
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Remote Support Team Leader — Elevate Customer Care employer: Moneybox
At Moneybox, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that prioritises employee well-being and growth. Our Customer Operations Specialists play a crucial role in helping first-time homebuyers navigate their financial journeys, and we offer comprehensive training, career development opportunities, and a vibrant team environment in a location that encourages work-life balance. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic fintech company.
