At a Glance
- Tasks: Shape the future of retirement savings and enhance customer experiences at Moneybox.
- Company: Join an award-winning wealth management platform with a mission to empower everyone financially.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Make a real impact on people's financial futures while working with a dynamic team.
- Qualifications: 3+ years in Product Management with strong analytical and communication skills.
The predicted salary is between 50000 - 60000 £ per year.
At Moneybox, our mission is to give everyone the means to get more out of life. In this role, you’ll help customers build towards one of their most important long-term financial goals: retirement. We’re an award-winning wealth management platform, helping over 1.5 million people build wealth throughout their lives, whether they’re saving, investing, buying their first home, or planning for the future. Through our pension product, we want to make it easier for customers to understand their retirement savings, take action with confidence, and build towards their future over time. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more - more freedom, opportunities, possibilities, and peace of mind.
We’re looking for a Product Manager to join our Pension and Investing team, helping shape how customers save and invest for retirement through Moneybox. This role is focused on improving the customer experience across our Pension product. You’ll work on journeys that help customers get started, transfer existing pensions into Moneybox, understand their progress, manage contributions, and stay engaged with their retirement savings over time. Reporting to the Head of Product for Pension and Investing, you’ll work closely with Engineering, Design, Compliance, Operations, Marketing, Insight, and Customer Support to identify customer problems, shape product improvements, and deliver simple, effective, and compliant experiences. This role would suit someone who is customer-focused, structured, analytical, and comfortable working with complex financial products. You don’t need to be a pensions expert from day one, but you should be motivated to build strong domain knowledge and help customers feel more confident about retirement.
What you'll do
- Own and maintain the Retirement roadmap, working with the Head of Product for Pension and Investing to ensure priorities are clearly linked to customer needs, business goals, and product strategy.
- Identify, frame, and prioritise customer problems, using data, research, customer feedback, operational insight, and commercial context to decide where the team should focus.
- Lead product discovery for new opportunities, exploring customer needs, possible solutions, risks, dependencies, and success measures before moving into delivery.
- Define clear product requirements, user stories, acceptance criteria, customer outcomes, and success metrics so Engineering, Design, and wider stakeholders are aligned on what we are building and why.
- Work closely with Engineering and Design throughout delivery, making trade-offs, unblocking decisions, managing scope, and ensuring the team delivers high-quality customer experiences.
- Improve key parts of the Moneybox pension experience, including how customers get started, transfer pensions, contribute, understand their progress, and stay engaged over time.
- Partner with Compliance, Legal, Operations, Marketing, Insight, and Customer Support to ensure product changes are compliant, operationally robust, clearly communicated, and designed with good customer outcomes in mind.
- Monitor product performance and customer behaviour, using insight to identify opportunities to iterate, optimise, and improve the experience over time.
- Communicate clearly with stakeholders, sharing priorities, progress, decisions, risks, trade-offs, and results in a way that keeps teams aligned.
Experience and skills
Essential
- 3+ years’ experience in Product Management, ideally delivering digital customer experiences that improve conversion, engagement, retention, or customer understanding.
- Strong customer and product judgement, with the ability to understand customer needs, break down complex problems, and turn them into useful product experiences.
- Strong analytical capability, with confidence using data, research, and customer insight to identify opportunities, define success metrics, and make evidence-led product decisions.
- Experience working closely with Engineering and Design teams to define requirements, make trade-offs, and deliver high-quality customer-facing products.
- Strong communication and stakeholder management skills, with the ability to explain problems, decisions, risks, and recommendations clearly to different audiences.
- Good judgement in a regulated or complex environment, with an understanding of the importance of customer trust, risk management, and good customer outcomes.
- High ownership and curiosity, with a proactive approach to driving work forward and a willingness to build knowledge of pensions, retirement, and long-term financial planning.
Nice to have
- Experience in fintech, financial services, wealth, pensions, investments, or another regulated environment.
- Experience with experimentation, funnel optimisation, behavioural insight, or product-led growth.
- Familiarity with pensions, retirement planning, long-term saving, investing, or other products where customer trust and confidence are important.
Our Commitment to DE&I: At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make.
We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential.
Working Policy: We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.
Visa Sponsorship: At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.
Product Manager employer: Moneybox
At Moneybox, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that values diversity and innovation. Our hybrid working model offers the flexibility to balance personal and professional commitments while providing ample opportunities for growth and mentorship within our talented mobile team in Greater London. Join us to take ownership of exciting projects and make a meaningful impact in the fintech space.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already at Moneybox. A friendly chat can open doors and give you insider info about the company culture and what they’re really looking for.
✨Tip Number 2
Prepare for the interview by diving deep into Moneybox’s products, especially the Pension product. Show us you understand our mission and how you can contribute to making retirement savings easier for our customers.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled customer problems in the past. We love hearing about your analytical approach and how you’ve improved customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Moneybox.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience in improving customer experiences and how it aligns with our mission at Moneybox. We want to see how you can help our customers build towards their retirement goals!
Showcase Your Analytical Skills:Since this role requires strong analytical capabilities, don’t shy away from sharing examples of how you've used data to drive product decisions. We love seeing evidence-led approaches, so let us know how you've identified opportunities and defined success metrics in your past roles.
Communicate Clearly:Your written application is a chance to demonstrate your communication skills. Be clear and concise about your experiences and how they relate to the role. Remember, we’re looking for someone who can explain complex problems simply, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Moneybox team!
How to prepare for a job interview at Moneybox
✨Know Your Product Inside Out
Before the interview, dive deep into Moneybox's pension product. Understand its features, benefits, and how it helps customers achieve their retirement goals. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to improving the customer experience.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data and customer feedback in previous roles to identify problems and drive product improvements. Bring examples of how your analytical capabilities have led to successful outcomes, especially in enhancing customer engagement or retention.
✨Communicate Clearly and Confidently
Practice explaining complex concepts in simple terms. During the interview, focus on clear communication, especially when discussing your past experiences. This will demonstrate your ability to convey important information to stakeholders, which is crucial for a Product Manager role.
✨Emphasise Your Customer-Centric Approach
Highlight your passion for understanding customer needs and how you've prioritised them in your previous work. Share specific examples of how you've improved customer journeys or experiences, particularly in financial services or similar regulated environments.
