People & Operations Support Director in London

Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.

The People Operations Manager is responsible for owning and delivering the People Operations roadmap, ensuring our people processes, systems and policies run smoothly, efficiently and at scale. This role leads the end-to-end employee lifecycle and is expected to be at the forefront of how AI is reshaping People Operations - not just adopting tools, but actively identifying where automation and AI-powered workflows can eliminate manual effort, reduce risk and unlock capacity for higher-value work.

This role partners closely with Talent, People Partners, Finance and wider business stakeholders to build scalable infrastructure and deliver an exceptional employee experience - and will be a key voice in shaping Moneybox's approach to People technology, data and AI governance as the function grows.

• Own and optimise end-to-end People lifecycle processes (onboarding, offboarding, employee changes, probations, contracts, references, etc.)
• Proactively identify opportunities to automate manual workflows and leverage AI-enabled solutions to improve workflow automation and self-service reducing manual effort and improve service quality.
• Ensure compliance requirements and regulatory obligations (including SMCR) are consistently met and embedded within People processes.
• Maintain scalable, well-documented People Operations processes, policies and knowledge bases.
• Partner closely with Finance and Payroll to ensure accurate data flows, strong operational controls and seamless pay-related processes.
• Act as owner and subject matter expert for core People systems including HRIS (HiBob), ATS, performance platforms and wider People technology stack.
• Drive system optimisation, adoption, automation and cross-system integrations to improve operational efficiency and data accuracy.
• Manage People systems governance, ensuring data integrity, compliance and effective system controls across the employee lifecycle.
• Manage relationships with third-party People vendors, including renewals, contract management and ongoing performance optimisation.
• Partner closely with Finance, Payroll and wider business stakeholders to ensure seamless system operations and accurate people data across all platforms.

Employee Experience & Service Delivery:

• Oversee the People inbox/service desk and ensure timely, high-quality support to employees and managers.
• Lead People Operations service delivery, identifying bottlenecks and proactively improving turnaround times.
• Work with the Office Team to ensure a seamless operational experience for employees.
• Partner with Payroll and People Partners on the execution of pay cycles.
• Implement changes and updates made to our compensation and benefits structure.
• Implement compensation and organisational changes accurately across People systems, ensuring supporting documentation, employee records and internal processes are updated in a streamlined and efficient manner.
• Line manage and develop People Coordinator, fostering high performance and operational excellence, including building their confidence and capability with AI tools and automation as part of their development.
• Act as a trusted partner to People and Talent Partners and wider organisation on People processes and policy interpretation.
• Support People Team initiatives, People Ops roadmap delivery and wider cultural/engagement initiatives.
• Contribute to broader People Team project work.

5+ years’ experience as an owner in the People Operations space, ideally within a fast-paced scale-up or similar environment. Demonstrable experience using AI tools to meaningfully improve People Operations - not just awareness, but hands-on delivery. Previous experience supporting People Operations in a Financial Regulated environment. You consider your skill level with excel/google sheets advanced. Experience managing or coaching junior team members. Strong data literacy - comfortable working with reports, dashboards and People metrics. Excellent communication and stakeholder management skills. Thrives in a fast-paced, evolving environment with shifting priorities.

Opportunity to join a fast-growing, award-winning and super ambitious company. Thriving collaborative and inclusive company culture. Company pension scheme. Company bonus scheme. Hybrid working environment. Home office furniture allowance. Personal Annual Learning and Development budget. Private Medical Insurance. Health Cash Plan (cashback on visits to the dentist & opticians etc). Cycle to work scheme. Enhanced parental pay & leave. 25 days holiday.