At a Glance
- Tasks: Lead and optimise People Operations, enhancing employee experience with AI-driven solutions.
- Company: Join Moneybox, an award-winning wealth management platform transforming lives.
- Benefits: Enjoy a competitive salary, bonus scheme, private medical insurance, and generous holiday allowance.
- Other info: Dynamic hybrid role in a collaborative culture with excellent growth opportunities.
- Why this job: Shape the future of People Operations while making a real impact on employee experiences.
- Qualifications: 5+ years in People Operations, strong data skills, and experience with AI tools.
The predicted salary is between 60000 - 75000 £ per year.
Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.
The People Operations Manager is responsible for owning and delivering the People Operations roadmap, ensuring our people processes, systems and policies run smoothly, efficiently and at scale. This role leads the end-to-end employee lifecycle and is expected to be at the forefront of how AI is reshaping People Operations - not just adopting tools, but actively identifying where automation and AI-powered workflows can eliminate manual effort, reduce risk and unlock capacity for higher-value work. This role partners closely with Talent, People Partners, Finance and wider business stakeholders to build scalable infrastructure and deliver an exceptional employee experience.
- Own and optimise end-to-end People lifecycle processes (onboarding, offboarding, employee changes, probations, contracts, references, etc.)
- Proactively identify opportunities to automate manual workflows and leverage AI-enabled solutions to improve workflow automation and self-service reducing manual effort and improve service quality.
- Ensure compliance requirements and regulatory obligations (including SMCR) are consistently met and embedded within People processes.
- Maintain scalable, well-documented People Operations processes, policies and knowledge bases.
- Partner closely with Finance and Payroll to ensure accurate data flows, strong operational controls and seamless pay-related processes.
- Act as owner and subject matter expert for core People systems including HRIS (HiBob), ATS, performance platforms and wider People technology stack.
- Drive system optimisation, adoption, automation and cross-system integrations to improve operational efficiency and data accuracy.
- Manage People systems governance, ensuring data integrity, compliance and effective system controls across the employee lifecycle.
- Manage relationships with third-party People vendors, including renewals, contract management and ongoing performance optimisation.
- Partner closely with Finance, Payroll and wider business stakeholders to ensure seamless system operations and accurate people data across all platforms.
Employee Experience & Service Delivery
- Oversee the People inbox/service desk and ensure timely, high-quality support to employees and managers.
- Lead People Operations service delivery, identifying bottlenecks and proactively improving turnaround times.
- Work with the Office Team to ensure a seamless operational experience for employees.
- Partner with Payroll and People Partners on the execution of pay cycles.
- Implement changes and updates made to our compensation and benefits structure.
- Implement compensation and organisational changes accurately across People systems, ensuring supporting documentation, employee records and internal processes are updated in a streamlined and efficient manner.
- Line manage and develop People Coordinator, fostering high performance and operational excellence, including building their confidence and capability with AI tools and automation as part of their development.
- Act as a trusted partner to People and Talent Partners and wider organisation on People processes and policy interpretation.
- Contribute to broader People Team project work.
5+ years’ experience as an owner in the People Operations space, ideally within a fast-paced scale-up or similar environment.
Demonstrable experience using AI tools to meaningfully improve People Operations - not just awareness, but hands-on delivery.
Previous experience supporting People Operations in a Financial Regulated environment.
Consider your skill level with excel/google sheets advanced.
Experience managing or coaching junior team members.
Strong data literacy - comfortable working with reports, dashboards and People metrics.
Excellent communication and stakeholder management skills.
Thrives in a fast-paced, evolving environment with shifting priorities.
Thriving collaborative and inclusive company culture.
Company pension scheme.
Company bonus scheme.
Home office furniture allowance.
Personal Annual Learning and Development budget.
Private Medical Insurance.
Enhanced parental pay & leave.
25 days holiday + bank holidays with additional days added with length of service.
This is a hybrid role. Our office is in London, by the Oxo Tower.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Manager (Human Resources) in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Moneybox!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Moneybox.
We think you need these skills to ace People Operations Manager (Human Resources) in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Moneybox. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Moneybox and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Moneybox. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Moneybox's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Moneybox
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Moneybox.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Moneybox will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Moneybox and how you would contribute to adapting HR strategies.
