At a Glance
- Tasks: Support customers through their financial journey, ensuring smooth transfers and payments.
- Company: Join Moneybox, an award-winning platform helping millions build their wealth.
- Benefits: Enjoy competitive pay, health perks, remote work options, and generous holiday allowance.
- Other info: Be part of a thriving, inclusive culture with excellent career growth opportunities.
- Why this job: Make a real difference in customers' lives during their financial milestones.
- Qualifications: Great communication skills and customer service experience are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement. Moneybox wants to help a generation invest in their future. As a member of the Customer Operations team, you'll be at the centre of that promise.
You'll help customers get set up, keep their transfers and payments moving, and make sure that when things get complicated (and they sometimes do), someone's actually on it. It's about making customers feel genuinely looked after during one of the more stressful financial moments of their lives: moving their savings or buying their first home.
You'll answer questions from customers, liaise with solicitors and providers, and work with the wider business to escalate issues and drive improvements:
- Support transfers in or out, providing proactive customer support, clear communication on progress, and driving timely resolutions.
- Handle payments, making sure customer funds are matched to the correct accounts and resolving any issues with both the customer and the provider.
- Build genuine relationships with customers, keeping them fully informed and helping them feel confident in what happens next.
- Liaise with providers and solicitors via phone or email, representing Moneybox professionally and persistently.
- Capture, review, and escalate customer feedback, monitoring it through to completion.
- Consistently look for ways to improve our operational processes, and work with the relevant teams to make our customer experience the best it can be.
- Support with, or lead on, internal operational projects.
- Support other operations and support teams during busier periods or times with low coverage.
Working week: 5 days per week, 9am – 5:30pm, which will include one weekend day on rotation, typically every 6 to 8 weeks.
You're comfortable picking up the phone and having a real conversation. Excellent written and spoken English. Great communication and listening skills, including confidence on the telephone. Previous experience in a customer service and/or operations role is a bonus.
Every day in Customer Operations has two distinct rhythms. One team will be making sure that the movement of our customer’s assets is completed with precision and efficiency, keeping the engine running. The other team is making sure that our customers are well informed and clear about the journey their assets are going on.
Here at Moneybox, we're here to help our customers turn their money into something greater. That could be helping them to save for what matters, invest for their future or buy their first home. Whatever their reason for joining us, we guarantee a service that's simple and reliable, that supports them in achieving their goals, and celebrates with them along the way.
That's why our commitment to customers is a priority and our customer-facing teams are dedicated to supporting each and every one of them throughout their Moneybox journey. We RAISE the bar with our service. We celebrate our customers' wins and aim to provide an excellent standard of service.
We have established systems to share customer feedback, and likewise, act on their behalf during testing of new features. Where possible, we provide extra support to those that may need it, especially in cases of accessibility or vulnerability. No complicated jargon, just straightforward conversations to make sure you fully understand our products and services.
Expert App Knowledge: We provide the information to help customers achieve their goals. We encourage team learning and development to ensure our customer-facing teams are experts in the app, and their fields.
Opportunity to join a fast-growing, award-winning and super ambitious company:
- Thriving collaborative and inclusive company culture.
- Company pension scheme.
- Company bonus scheme.
- Home office furniture allowance.
- Private Medical Insurance.
- Health Cash Plan – cashback on everyday healthcare like dental and opticians.
- Cycle to work scheme – spread the cost of a new bike and accessories.
- CycleSaver – save on bike-share subscriptions and have a more sustainable commute.
- Enhanced parental pay & leave.
- 25 days holiday + bank holidays with additional days added with length of service.
- Remote or Hybrid work arrangement (2 days in London office, 3 days from home).
Executive business Administrator in London employer: Moneybox
At Moneybox, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that values diversity and innovation. Our hybrid working model offers the flexibility to balance personal and professional commitments while providing ample opportunities for growth and mentorship within our talented mobile team in Greater London. Join us to take ownership of exciting projects and make a meaningful impact in the fintech space.
StudySmarter Expert Advice🤫
We think this is how you could land Executive business Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Moneybox. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Moneybox before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Executive business Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Moneybox:Your cover letter is your chance to shine! Tell us why you want to work at Moneybox specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Moneybox!
How to prepare for a job interview at Moneybox
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
