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- Tasks: Enhance customer experiences and engage with clients through Intercom.
- Company: Fast-growing financial services company in Greater London.
- Benefits: Flexible shift work, dynamic environment, and opportunities for growth.
- Why this job: Join a passionate team and make a real difference in customer support.
- Qualifications: Excellent English communication and problem-solving skills required.
- Other info: Adaptability is key in this exciting startup setting.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing financial services company in Greater London seeks a Customer Support team member to enhance customer experiences. The ideal candidate will engage with customers through Intercom, work alongside various teams, and promote mortgage advice services.
Excellent English communication and a problem-solving approach are essential, along with a passion for helping others. This role requires adaptability in a dynamic startup setting and provides shift work across five days, including weekends.
Customer Experience Lead - Support & Delight in London employer: Moneybox
Contact Detail:
Moneybox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead - Support & Delight in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since excellent English is key for this role, try engaging in mock conversations or role-plays with friends. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Be ready to share these stories during your interview to demonstrate how you can enhance customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Experience Lead - Support & Delight in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about enhancing customer experiences and are excited about the role.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for someone who can engage with customers effectively, so mention any previous experience in customer support or similar roles.
Be Clear and Concise: Use clear and straightforward language in your application. We appreciate excellent communication skills, so make sure your writing is easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Moneybox
✨Know Your Customer Experience
Before the interview, brush up on your understanding of customer experience principles, especially in financial services. Be ready to share examples of how you've enhanced customer interactions in previous roles.
✨Master the Tools
Familiarise yourself with Intercom and other customer support tools. If you can demonstrate your knowledge of these platforms during the interview, it will show that you're proactive and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of challenges you've faced in customer support and how you resolved them. This will highlight your problem-solving approach and adaptability, which are crucial for this role.
✨Emphasise Your Passion for Helping Others
During the interview, convey your enthusiasm for customer service and helping others. Share stories that illustrate your commitment to going above and beyond for customers, as this aligns perfectly with the company's values.
