Moneybox is seeking a Customer Care Team Lead (Maternity Cover) to lead and optimise the dedicated Customer Care function within Customer Operations. You will champion sensitive journeys including complaints handling, Vulnerable Customer operations, and bereavements, ensuring an empathetic, fair, and seamless experience during a crucial period.
The role focuses on leadership, quality assurance, root-cause analysis, and collaboration with the wider leadership team to uphold regulatory standards
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Customer Care Team Lead (12-Month Maternity Cover) in London employer: Moneybox
At Moneybox, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that prioritises employee well-being and growth. Our Customer Operations Specialists play a crucial role in helping first-time homebuyers navigate their financial journeys, and we offer comprehensive training, career development opportunities, and a vibrant team environment in a location that encourages work-life balance. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic fintech company.
