Moneybox is seeking a Head of Customer Support & Care to lead and scale the Support, Care and Training & Onboarding teams as Moneybox grows. The role combines strategic operational leadership with a strong focus on customer outcomes and compliance.
You will design and execute a 12–18 month strategy for Support & Care, driving capacity, performance, and the adoption of AI and automation to improve speed and quality of service. Collaboration with Product, Engineering and Compliance is essential.
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Chief Customer Support & Care Leader in London employer: Moneybox
At Moneybox, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that prioritises employee well-being and growth. Our Customer Operations Specialists play a crucial role in helping first-time homebuyers navigate their financial journeys, and we offer comprehensive training, career development opportunities, and a vibrant team environment in a location that encourages work-life balance. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic fintech company.
