Moneybox seeks a Senior Coaching & Advice Service Manager to lead the Coaches and Advice Coaches team, shaping a human coaching service alongside our digital platform. You will own training standards, performance KPIs and the development pathways that enable growth from coach to adviser, while ensuring compliant customer outcomes across non-advised and advisory journeys.
You will drive the end-to-end customer experience, incorporating video calls, AI-assisted tools and scalable processes, with a
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Lead, Coaching & Advice Services (Remote) employer: Moneybox
At Moneybox, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that prioritises employee well-being and growth. Our Customer Operations Specialists play a crucial role in helping first-time homebuyers navigate their financial journeys, and we offer comprehensive training, career development opportunities, and a vibrant team environment in a location that encourages work-life balance. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic fintech company.
