Head of Product

At Moneybox, our mission is to give everyone the means to get more out of life.

We're guided by our belief that wealth isn't about the money, it's about the means to more — more freedom, opportunities, possibilities, and peace of mind.

We're an award-winning wealth management platform, helping over 2 million people build wealth throughout their lives, whether they're saving and investing, buying their first home, or planning for retirement.

We administer over £22 billion in assets and were the first UK investment platform to offer a pension via an app.

Having launched pension consolidation, our own investment funds and pension drawdown, we are now bringing regulated advice to our customers - accessible, high-quality advice, delivered through a hybrid of intelligent technology (our Aurora advice engine) and human experts.

The Opportunity This is a rare opportunity to build a business within a business.

We're looking for a Head of Product to own the product for our new Advice service end-to-end — from customer experience, through the underlying technology and operational model, to commercial performance.

Moneybox advice service will help customers who need it to access the advice they need to be confident in their plans and achieve their goals - this role is accountable for making this a possibility.

We're looking for someone who thrives at the meeting point of three demands: creating a customer experience that's genuinely compelling and different; building novel technology and decisioning (our Aurora advice engine working alongside human Advisors and Paraplanners); and running a regulated service where suitability, compliance and good customer outcomes are non-negotiable.

You'll need to be at home holding all three at once.

What you'll do Commercial — build a material new revenue line Define and move the metrics that matter.

Set the success metrics for the service - conversion into advice, adviser capacity and utilisation, cost-to-serve, AUA, retention and customer financial outcomes - and relentlessly focus the cross-functional team of stakeholders on the few that genuinely move the needle.

Find product-market fit, then scale it.

Test and iterate the proposition until it demonstrably works for customers and the business, then build the engine to scale it; expanding from launch through year one and beyond.

Make the build-vs-not-build calls.

Decide what not to build as much as what to build, sequencing investment where it delivers the greatest impact and protecting the team from scope that doesn't.

Customer — design a novel and compelling advice experience Own the end-to-end journey.

Shape how customers enter, experience and act on advice, from the fact find, through their Aurora-generated plan and video consultation, to the actions they take afterwards.

Turn a traditionally intimidating, jargon-heavy experience into something intuitive, transparent and genuinely helpful.

Close a real industry gap.

High-quality financial advice has historically been inaccessible to most people.

Design personalised journeys that make expert advice accessible and affordable, helping customers understand their options and confidently take the right next step.

Frame the problem before scaling the solution.

Define the “why” and the customer job-to-be-done, set measurable success criteria, and make sure the team is solving the right problem before committing to delivery.

Hold a high bar for craft.

Partner closely with Product Design and Research to ensure every touchpoint (incl. app, web, video, comms) is coherent, clear, fair and not misleading, and reflects the quality Moneybox customers expect.

Technical