Moneybox is seeking a Senior Coaching & Advice Service Manager to lead the Coaches and Advice Coaches team, aligning coaching with our regulated advice journey. You will own training standards, onboarding, and performance management while shaping technology-enabled customer conversations through video calls, AI, and CRM tools.
You will collaborate with the Director of Advice and other leaders to ensure consumer‑duty aligned outcomes, develop a scalable Academy, and forecast headcount to meet
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Head of Coaching & Advice Services (Regulated) employer: Moneybox
At Moneybox, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that prioritises employee well-being and growth. Our Customer Operations Specialists play a crucial role in helping first-time homebuyers navigate their financial journeys, and we offer comprehensive training, career development opportunities, and a vibrant team environment in a location that encourages work-life balance. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic fintech company.
