At a Glance
- Tasks: Lead and innovate in customer support, care, and training for a growing fintech company.
- Company: Join Moneybox, a dynamic fintech leader focused on customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a fast-paced environment with a focus on innovation.
- Why this job: Shape the future of customer support with AI and make a real impact.
- Qualifications: Proven leadership in customer support and a strategic mindset.
The predicted salary is between 59400 - 72600 £ per year.
Moneybox is seeking a Head of Customer Support & Care to lead its Customer Support, Care and Training & Onboarding functions.
You will shape a scalable model, build strong leaders and embed AI-enabled processes to improve service and efficiency as Moneybox grows.
You will manage complex customer needs, ensure compliance, and partner with Product and Engineering to enhance the end-to-end customer experience.
This senior role requires strategic execution and a customer-centric mindset.
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Head of Customer Support & Care — Hybrid CX Leadership in Harrow employer: Moneybox
At Moneybox, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that values diversity and innovation. Our hybrid working model offers the flexibility to balance personal and professional commitments while providing ample opportunities for growth and mentorship within our talented mobile team in Greater London. Join us to take ownership of exciting projects and make a meaningful impact in the fintech space.
