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For Companies At a Glance
- Tasks: Coordinate engaging customer marketing campaigns and enhance user experiences.
- Company: Join Moneybox, an award-winning app transforming how you manage your money.
- Benefits: Full-time role with growth opportunities in a fast-paced environment.
- Why this job: Be part of a mission-driven team making a positive impact on people's financial lives.
- Qualifications: 2-3 years CRM experience; passion for customer engagement and data-driven strategies.
- Other info: Dynamic workplace culture that values collaboration and fun.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the CRM Lifestyle Executive role at Moneybox.
About Moneybox
Moneybox is the award‑winning app that helps you turn your money into something greater. We’ve brought saving, investing, home‑buying, and retirement services all together into one simple app, so it’s easier than ever to achieve your goals and build wealth, whatever your starting point.
Job Brief
Moneybox is growing rapidly, and our CRM team is no exception. We have more customers, more accounts, more content and more features than ever before. A key driver of that growth has been our ongoing communication and engagement with existing customers. The management of these communications (both automated and manual) is getting understandably more complex in line with the increasing number of products and features we offer. We’re looking for an experienced CRM Lifecycle Executive to coordinate our ever‑growing customer marketing campaigns. This person will play a key role in building a more engaging and personalised experience for our community and in driving commercial value for the business.
The CRM Lifecycle Executive will have a strong focus on the end‑to‑end management of a customer’s journey using owned touchpoints to deliver the best possible experience for the customer and for the business. They will be responsible for overseeing the use of owned channels to drive engagement, improve retention and maximise cross‑sell. They will work closely with our mission‑based teams (Wealth, Savings & Homebuying) to help manage, optimise and personalise the user journey throughout the app and our communications.
What You’ll Do
- Assist in executing and iterating of end‑to‑end CRM lifecycle programs, including email, in‑app messages, push notifications, and on‑platform messaging.
- Collaborate with the CRM Lifecycle Manager to execute the lifecycle roadmap across Wealth, Savings and Homebuying, ensuring ongoing monitoring, evaluation, and optimisation of all activities.
- Utilise data and segmentation models to deliver targeted messages to the right users, at the right time, through the most effective channels.
- Assist in preparing and distributing post‑campaign performance reports, recommending actionable insights for continuous improvement.
- Contribute and implement A/B tests to continually improve campaign effectiveness through structured testing plans.
- Support channel measurement for automated campaigns and help report on performance and impact.
- Collaborate closely with Marketing, Product, and Insight teams to ensure alignment and effective execution of automation comms.
Who You Are
- Have a genuine interest in Moneybox and the services we offer.
- Excited about being part of a fast‑growing company that’s trying to make a positive mark on the world.
- A driven, ambitious individual who’s looking to continue to build their career at an exciting, very‑fast‑growing company.
- A proactive self‑starter who combines a bias for action, with strong organisational skills, attention to detail and a willingness to learn and solve problems independently.
- Outgoing and confident outlook with a willingness to start conversations with people and get stuck in.
- Collaborative team player who can take feedback on board.
- Naturally personable, great communicator with a passion for their work and the people they work with.
- Knows how to have fun whilst maintaining a professional outlook.
Experience And Skills
- 2‑3 years of relevant CRM experience in a consumer‑facing environment.
- Basic knowledge of HTML and CMS systems preferred, but not essential.
- Hands‑on experience using CRM platforms, such as Braze, to build and execute campaigns.
- Ability to translate customer needs and insights into a meaningful, actionable strategy.
- Capable of building data infrastructure and designing experiments with key stakeholders to generate actionable insights.
- Experience in project managing multiple work streams and able to prioritise effectively.
- Able to take a highly detail‑orientated, diligent, and methodical approach.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Business Development and Sales
Location: London, England, United Kingdom
Posted: 1 week ago
CRM Lifestyle Executive in Harrow employer: Moneybox
Contact Detail:
Moneybox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Lifestyle Executive in Harrow
✨Tip Number 1
Get to know Moneybox inside out! Familiarise yourself with their app, services, and values. This way, when you chat with them, you can show genuine interest and how you can contribute to their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common CRM-related questions. Think about your past experiences and how they relate to the role. Be ready to share specific examples of your successes in managing customer journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Moneybox team and are keen to be part of their exciting journey.
We think you need these skills to ace CRM Lifestyle Executive in Harrow
Some tips for your application 🫡
Show Your Passion for Moneybox: When you're writing your application, let your enthusiasm for Moneybox shine through! We want to see that you genuinely care about our mission and the services we offer. A personal touch can really make your application stand out.
Tailor Your Experience: Make sure to highlight your relevant CRM experience in a consumer-facing environment. Use specific examples from your past roles that demonstrate how you've successfully managed customer journeys and campaigns. We love seeing how your skills align with what we're looking for!
Be Data-Driven: Since data is key in this role, don’t forget to mention any experience you have with data analysis or segmentation models. Show us how you've used data to drive engagement and improve campaign effectiveness. It’s all about making those numbers work for you!
Keep It Professional Yet Fun: While we appreciate professionalism, we also value personality! Don’t hesitate to inject a bit of your character into your application. We’re looking for someone who knows how to have fun while getting the job done, so let that come through in your writing!
How to prepare for a job interview at Moneybox
✨Know Your CRM Stuff
Make sure you brush up on your CRM knowledge, especially if you've used platforms like Braze. Be ready to discuss how you've executed campaigns in the past and how you can apply that experience to Moneybox's needs.
✨Show Your Passion for Moneybox
Demonstrate your genuine interest in Moneybox and its mission. Research their services and think about how you can contribute to their growth. A little enthusiasm goes a long way!
✨Prepare for Data Discussions
Since the role involves using data to drive decisions, be prepared to talk about your experience with data analysis and segmentation models. Bring examples of how you've used data to improve customer engagement in previous roles.
✨Be Ready to Collaborate
This position requires working closely with various teams. Think of examples where you've successfully collaborated with others, and be ready to discuss how you handle feedback and work as part of a team.
