Moneybox is looking for an experienced Customer Operations Team Leader in London to guide a team of Customer Operations Executives, mentor performance, and own daily workflow, ensuring consistently high service standards.
You will manage escalations, uphold SLAs, report on metrics, collaborate with the Head of Customer Operations and other Team Leaders, and lead training, hiring and process improvements in a hybrid London-based role.
#J-18808-Ljbffr
Customer Operations Team Lead: Drive Service Excellence employer: Moneybox
At Moneybox, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that prioritises employee well-being and growth. Our Customer Operations Specialists play a crucial role in helping first-time homebuyers navigate their financial journeys, and we offer comprehensive training, career development opportunities, and a vibrant team environment in a location that encourages work-life balance. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic fintech company.
