At a Glance
- Tasks: Join our Customer Operations & Support team to assist with customer queries and smooth transactions.
- Company: Moneybox is a dynamic fintech company revolutionising personal finance management.
- Benefits: Enjoy flexible working options, a vibrant office culture, and opportunities for career growth.
- Other info: Explore various career paths within the company, from support roles to engineering.
- Why this job: Be part of a supportive team making a real impact in customers' financial journeys.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
The predicted salary is between 30000 - 42000 £ per year.
Customer Operations The Customer Operations & Support team consists of four functional areas; The Core Operations team, AML team, Pensions Transfer team and Customer Support.What we do Core Operations team : Core Operations team - support with house purchases, transfers in and out, cancellations and withdrawals. They liaise with customers, providers and solicitors to ensure the process of transferring in or out is as smooth as possible for our customers.AML team : This team carries out all initial AML (anti-money laundering) checks escalated to the team, as well as bank account checks, statements, and more.Pension Transfer team : The Pension Transfer team work specifically with our Pension product within the wider Customer Operations team. They manage the end-to-end process of a customer's pension transfer into Moneybox, as well as any transfers out. The team work closely with our Investment Operations and Product teams to improve the pension transfer process for our customers.Customer Operations & Support works closely with The Customer Support team deals with all the initial points of response to all customer queries on the app. They primarily use our CRM database and Intercom, to respond to customers but also speak to them over the phone and using our social media platforms.Customer Support works closely with All teams across the businessView Current PositionsView our current Customer Operations & Support vacanciesCapital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future.A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA.Your home may be repossessed if you do not keep up repayments on your mortgage.Payments you make into your pension won't be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future.For Business Saver: T&Cs apply. Max one withdrawal per day.
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Customer Operations & Support in London employer: Moneybox
At Moneybox, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Customer Operations & Support team. Our employees benefit from comprehensive training, career development opportunities, and a supportive environment that encourages personal growth, all while working in a vibrant office located in the heart of the city. Join us to be part of a forward-thinking company that values your contributions and is dedicated to making financial services accessible for everyone.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations & Support in London
✨Tip Number 1
Familiarise yourself with the tools and software used in customer operations, such as CRM systems and communication platforms like Intercom. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Understand the key processes involved in customer operations, especially those related to AML checks and pension transfers. Showing that you have researched these areas will highlight your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved customer issues or improved processes. This will showcase your problem-solving skills and ability to work under pressure, which are crucial for the Customer Operations & Support role.
✨Tip Number 4
Network with current or former employees of StudySmarter to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during interviews.
We think you need these skills to ace Customer Operations & Support in London
Some tips for your application 🫡
Understand the Role:Familiarise yourself with the specific responsibilities of the Customer Operations & Support team. Highlight your understanding of core operations, AML processes, and customer support in your application.
Tailor Your CV:Make sure your CV reflects relevant experience in customer service or operations. Use keywords from the job description to demonstrate that you meet the requirements for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer support and operations. Mention any specific experiences that relate to the tasks outlined in the job description, such as handling customer queries or managing processes.
Showcase Your Skills:Emphasise skills that are crucial for the role, such as communication, problem-solving, and attention to detail. Provide examples of how you've successfully used these skills in previous roles.
How to prepare for a job interview at Moneybox
✨Understand the Role
Make sure you have a clear understanding of the different functional areas within the Customer Operations & Support team. Familiarise yourself with the Core Operations, AML, Pension Transfer, and Customer Support teams, as well as their specific responsibilities.
✨Showcase Your Communication Skills
Since the role involves liaising with customers, providers, and solicitors, be prepared to demonstrate your communication skills. Share examples from your past experiences where you effectively handled customer queries or resolved issues.
✨Familiarise Yourself with CRM Tools
As the Customer Support team uses CRM databases and Intercom, it would be beneficial to mention any experience you have with these tools. If you haven't used them before, do some research to understand how they work and their importance in customer support.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you had to manage difficult customers or complex queries, and be ready to discuss how you approached those challenges.
