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- Tasks: Join our Customer Operations team as an AML Executive, ensuring safe customer registrations and transactions.
- Company: Moneybox helps customers turn their money into something greater, supporting their financial goals.
- Benefits: Enjoy a hybrid work policy with 2 days in the London office and 3 days from home.
- Why this job: Be part of a supportive culture that values customer service and personal growth.
- Qualifications: Strong communication skills and a keen interest in AML or compliance roles are essential.
- Other info: This role requires attention to detail and a proactive attitude; no visa sponsorship available.
The predicted salary is between 30000 - 42000 £ per year.
Customer Operations – AML Executive
LondonOperations – Customer Operations /Full Time /HybridApply for this jobAs an AML Executive, you’ll be part of our growing Customer Operations team. You’ll work as part of our first line of defence, helping customers and/or businesses. From onboarding new customers to taking action on existing accounts, you’ll use a variety of software and resources to ensure that all our customers receive the best possible service from the start of their journey with Moneybox. As you grow more familiar with the role, you’ll use your experience to suggest improvements from both a customer and operational perspective.
What you\’ll do
Our Customer Commitment
We RAISE the bar with our service….Relationship:
Advocacy:
Integrity:
Simplicity:
Expert App Knowledge:
Who you are
Experience and skills
Visa Sponsorship: At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.Working Policy: We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK. If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email: If you would rather we did not keep your details on file, you can contact us at: Please read before you apply! By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.Apply for this job
Customer Operations - AML Executive employer: Moneybox
Contact Detail:
Moneybox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations - AML Executive
✨Tip Number 1
Familiarise yourself with AML regulations and compliance standards. Understanding the basics of Anti-Money Laundering will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with customers, being able to demonstrate your ability to handle queries and provide excellent service will set you apart.
✨Tip Number 3
Network with professionals in the financial services sector. Engaging with others in the industry can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from past experiences where you successfully navigated challenges, as this will showcase your analytical skills.
We think you need these skills to ace Customer Operations - AML Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the AML Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous customer service or compliance experience in your CV and cover letter. Use specific examples to demonstrate your analytical skills and attention to detail, which are crucial for this role.
Showcase Communication Skills: Since the role involves interacting with customers, make sure to showcase your excellent written and spoken English. Provide examples of how you've effectively communicated complex information in a clear and friendly manner.
Express Your Interest in AML: In your cover letter, express your genuine interest in Anti-Money Laundering (AML) and compliance. Mention any relevant courses or self-study you’ve undertaken to show your commitment to building a career in this field.
How to prepare for a job interview at Moneybox
✨Understand AML Basics
Familiarise yourself with Anti-Money Laundering (AML) principles and regulations. Being able to discuss these concepts will show your interest in the role and demonstrate that you understand the importance of compliance in customer operations.
✨Showcase Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight your ability to communicate clearly and effectively, as well as your problem-solving skills, which are crucial for this position.
✨Demonstrate Attention to Detail
Since the role involves monitoring transactions and performing checks, be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference in your previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer service and AML processes. This not only shows your enthusiasm for the role but also your proactive nature and willingness to engage with the team.