What you'll do
Working closely with colleagues across Risk & Compliance and the wider business, you will:
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Provide clear, timely and practical second-line compliance advice on business queries, product changes, customer journeys and operational proposals, identifying regulatory risks and proportionate mitigations.
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Review and challenge financial promotions and customer communications across channels, applying relevant FCA requirements and internal approval standards.
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Support product governance and change approval processes, including reviewing fair value assessments, target market assessments, Consumer Duty considerations and associated governance papers.
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Assess customer outcome risks, including foreseeable harm, customer understanding, support needs and the treatment of vulnerable customers, and challenge proposals where necessary.
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Provide second-line input into sensitive or complex complaints and Financial Ombudsman Service matters, including regulatory interpretation, root-cause themes and potential wider customer impact.
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Prepare concise written compliance considerations, risk assessments, recommendations and records of advice that evidence the rationale for decisions and escalation.
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Build constructive relationships with Product, Marketing, Customer Care, Operations and other stakeholders, offering solutions-focused challenge while maintaining second-line independence.
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Contribute to horizon scanning by assessing regulatory developments, explaining their potential business impact and supporting the tracking of actions and owners.
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Support the effective operation of compliance governance forums, including preparing papers, recording challenges and following up on agreed actions.
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Identify recurring advisory themes, emerging risks and opportunities to improve guidance, controls and ways of working; collaborate with Compliance Monitoring and other specialists where appropriate.
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Provide second-line advisory support across Moneybox's savings, investment and retirement propositions, including relevant product changes, customer journeys and regulatory considerations.
Who you are
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A curious, proactive and commercially aware compliance professional who enjoys solving problems in a fast-moving environment.
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Comfortable making reasoned judgements, constructively challenging proposals and explaining the “why” behind regulatory requirements.
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Able to work independently on routine matters, recognise the limits of your knowledge and escalate material or unfamiliar risks appropriately.
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An effective communicator who can turn complex rules into accessible, actionable guidance for non-compliance colleagues.
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Organised and adaptable, with the ability to balance multiple priorities, maintain clear records and follow work through to completion.
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Collaborative and approachable, while confident maintaining appropriate second-line independence.
Experience and skills
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Relevant experience in a compliance, regulatory advisory, risk or closely related role within a UK FCA-regulated financial services business.
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Working knowledge of the FCA regulatory framework, including the Consumer Duty and principles relevant to customer communications, product governance and customer outcomes.
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Experience assessing regulatory risks, reviewing business proposals or communications, and documenting practical advice or recommendations.
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Strong analytical skills and attention to detail, with the ability to interpret requirements and apply them to real customer and business scenarios.
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Clear written and verbal communication skills, including confidence engaging with stakeholders outside Compliance.
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An interest in savings, investments, pensions and digital financial services. Previous experience working with pensions, retirement or investment products, particularly in a regulatory or compliance capacity, would be highly desirable.
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Experience with financial promotions, complaints, product governance or regulatory change is desirable, but expertise across every area is not expected.
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A relevant professional qualification (or working towards one) is welcome but not essential; equivalent practical experience is valued.
What's in it for you
- Opportunity to join a fast-growing, award-winning and super ambitious company
- Work with a friendly team of highly motivated individuals
- Be in an environment where you are listened to and can actually have an impact
- Thriving collaborative and inclusive company culture
- Company pension scheme
- Company bonus scheme
- Home office furniture allowance
- Personal Annual Learning and Development budget
- Private Medical Insurance
- Health Cash Plan - cashback on everyday healthcare like dental and opticians
- Cycle to work scheme – spread the cost of a new bike and accessories
- CycleSaver - save on bike-share subscriptions and have a more sustainable commute
- Wellhub subscription to a variety of gyms and wellbeing apps
- Enhanced parental pay & leave
- 25 days holiday + bank holidays with additional days added with length of service.
- Hybrid work arrangement (2 days in London office, 3 days from home)
Compliance Advisory Analyst employer: Moneybox
At Moneybox, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that prioritises employee well-being and growth. Our Customer Operations Specialists play a crucial role in helping first-time homebuyers navigate their financial journeys, and we offer comprehensive training, career development opportunities, and a vibrant team environment in a location that encourages work-life balance. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic fintech company.