Moneybox is seeking a Customer Care Team Lead to oversee a maternity-cover team within Customer Operations. You will lead care executives, oversee complaints, vulnerabilities, and bereavements, and partner with Operations to uphold service excellence during a crucial period.
You will drive QA, metrics, and risk controls, ensuring empathetic, fair experiences in line with regulatory standards. The hybrid role requires UK-based availability, with 2 days in London office and 3 from home.
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Care Operations Lead: Complaints & Vulnerable Customers employer: Moneybox
At Moneybox, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that prioritises employee well-being and growth. Our Customer Operations Specialists play a crucial role in helping first-time homebuyers navigate their financial journeys, and we offer comprehensive training, career development opportunities, and a vibrant team environment in a location that encourages work-life balance. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic fintech company.
