Product Manager in Bristol

hackajob is collaborating with Moneybox to connect them with exceptional professionals for this role. At Moneybox, our mission is to give everyone the means to get more out of life. In this role, you'll help customers build towards one of their most important long-term financial goals: retirement. We're an award-winning wealth management platform, helping over 1.5 million people build wealth throughout their lives, whether they're saving, investing, buying their first home, or planning for the future. Through our pension product, we want to make it easier for customers to understand their retirement savings, take action with confidence, and build towards their future over time. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind.

We're looking for a Product Manager to join our Pension and Investing team, helping shape how customers save and invest for retirement through Moneybox. This role is focused on improving the customer experience across our Pension product. You'll work on journeys that help customers get started, transfer existing pensions into Moneybox, understand their progress, manage contributions, and stay engaged with their retirement savings over time. Reporting to the Head of Product for Pension and Investing, you'll work closely with Engineering, Design, Compliance, Operations, Marketing, Insight, and Customer Support to identify customer problems, shape product improvements, and deliver simple, effective, and compliant experiences. This role would suit someone who is customer-focused, structured, analytical, and comfortable working with complex financial products. You don't need to be a pensions expert from day one, but you should be motivated to build strong domain knowledge and help customers feel more confident about retirement.

What you'll do:

• Own and maintain the Retirement roadmap, working with the Head of Product for Pension and Investing to ensure priorities are clearly linked to customer needs, business goals, and product strategy.
• Identify, frame, and prioritise customer problems, using data, research, customer feedback, operational insight, and commercial context to decide where the team should focus.
• Lead product discovery for new opportunities, exploring customer needs, possible solutions, risks, dependencies, and success measures before moving into delivery.
• Define clear product requirements, user stories, acceptance criteria, customer outcomes, and success metrics so Engineering, Design, and wider stakeholders are aligned on what we are building and why.
• Work closely with Engineering and Design throughout delivery, making trade-offs, unblocking decisions, managing scope, and ensuring the team delivers high-quality customer experiences.
• Improve key parts of the Moneybox pension experience, including how customers get started, transfer pensions, contribute, understand their progress, and stay engaged over time.
• Partner with Compliance, Legal, Operations, Marketing, Insight, and Customer Support to ensure product changes are compliant, operationally robust, clearly communicated, and designed with good customer outcomes in mind.
• Monitor product performance and customer behaviour, using insight to identify opportunities to iterate, optimise, and improve the experience over time.
• Communicate clearly with stakeholders, sharing priorities, progress, decisions, risks, trade-offs, and results in a way that keeps teams aligned.

Experience and skills:

Essential:

• 3+ years' experience in Product Management, ideally delivering digital customer experiences that improve conversion, engagement, retention, or customer understanding.
• Strong customer and product judgement, with the ability to understand customer needs, break down complex problems, and turn them into useful product experiences.
• Strong analytical capability, with confidence using data, research, and customer insight to identify opportunities, define success metrics, and make evidence-led product decisions.
• Experience working closely with Engineering and Design teams to define requirements, make trade-offs, and deliver high-quality customer-facing products.
• Strong communication and stakeholder management skills, with the ability to explain problems, decisions, risks, and recommendations clearly to different audiences.
• Good judgement in a regulated or complex environment, with an understanding of the importance of customer trust, risk management, and good customer outcomes.
• High ownership and curiosity, with a proactive approach to driving work forward and a willingness to build knowledge of pensions, retirement, and long-term financial planning.

Nice to have:

• Experience in fintech, financial services, wealth, pensions, investments, or another regulated environment.
• Experience with experimentation, funnel optimisation, behavioural insight, or product-led growth.
• Familiarity with pensions, retirement planning, long-term saving, investing, or other products where customer trust and confidence are important.