At a Glance
- Tasks: Lead the Retention team to boost sales from existing accounts and implement growth strategies.
- Company: Join Informa Festivals, a global leader in B2B events, shaping innovative experiences.
- Benefits: Enjoy flexible working, 25+ days leave, career development, and wellness support.
- Other info: Embrace a culture of inclusivity and collaboration while making a real impact.
- Why this job: Be part of a dynamic team driving customer retention in a fast-paced industry.
- Qualifications: Strong communication skills and sales experience with a focus on account growth required.
The predicted salary is between 43200 - 72000 £ per year.
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Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world\'s most influential creative, technology and business festivals together. We’re combining prestigious brands like Cannes Lions, Black Hat, Money20/20 and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.
Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa\'s international reach, we\'re shaping the next generation of business festivals.
We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor\'s Best Places to Work 2025 UK list.
Money20/20 is the world’s leading premium content, sales and networking platform for the global money ecosystem.
From in depth analytics to inspirational speakers, our world-class insight and networking opportunities help our customers stay ahead – powering strategies and switching mindsets.
The future promises a faster, smoother, more connected money ecosystem. Money20/20 promises the clearest, sharpest vision of what’s next. Find out more at money2020.com.
Job Description
This newly created role is responsible for maximizing the Retention team’s performance to increase sales volume and value from existing accounts.
We are seeking an experienced Head of Retention to join our Money20/20 Europe Sales Team, reporting directly to the VP of Sales. This strategic leadership position will be instrumental in driving customer retention initiatives, managing relationships, and optimising our retention strategies across the European market.
- Manage day to day running of Retention team as the direct line manager
- Work with EVP and VP Sales to develop and implement cohesive account growth strategy and tactics
- Implement Year 1 customer Retention strategy and tactics
- Work with the Retention team to develop and implement key account plans
- Devise, implement and optimise rebooking strategies and tactics
- Ensure all success metrics are being met, specifically weekly activity and run rates
- Support team on calls and meetings with clients and provide feedback and coaching
- Attend competitor shows and events with team
- Coach and guide team on messaging, objection handling, terrain mapping, inventory knowledge
- Work with SPEX marketing team on key messages, and marketing campaigns
- Map and distribute targets, pipeline management, forecasting and activity
- Work with global sales teams to build best practice - what is working, what isn’t, how can we improve
- Collaborate with Head of New Business and Head of Enterprise as the senior sales leadership team to maximize results and share best practice
- Provide weekly reporting to VP sales, Europe
Qualifications
- Exceptional communication skills
- Ability to work cross functionally in a large organization
- Sales Experience with a focus on growing revenue from existing accounts
- Ability to build a team and lead it
Additional Information
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say LifeAt.Informa.com
Our benefits include:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- A flexible range of personal benefits to choose from, plus company funded private medical cover
- A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
- Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
- Recognition for great work, with global awards and kudos programmes
- As an international company, the chance to collaborate with teams around the world
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you\'ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
Events Services
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#J-18808-LjbffrHead of Retention - Money20/20 in London employer: Money2020 LLC
Informa Festivals is an exceptional employer, offering a dynamic work culture that prioritises flexibility, community engagement, and personal growth. With a strong emphasis on career development through bespoke training and mentoring, employees enjoy a supportive environment enriched by diverse perspectives. Located in London, the company provides unique opportunities to collaborate internationally while benefiting from generous leave policies and comprehensive wellbeing support.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Retention - Money20/20 in London
✨Tip Number 1
Familiarise yourself with the latest trends in customer retention strategies, especially within the B2B events sector. Understanding what works for similar companies can give you a competitive edge during interviews.
✨Tip Number 2
Network with professionals in the industry by attending relevant events or webinars. This not only helps you gain insights but also allows you to make connections that could be beneficial when applying for the Head of Retention role.
✨Tip Number 3
Prepare to discuss specific metrics and success stories from your previous roles that demonstrate your ability to drive retention and sales growth. Being able to showcase tangible results will set you apart from other candidates.
✨Tip Number 4
Research Informa and its various brands, particularly Money20/20, to understand their unique value propositions. Tailoring your approach to align with their mission and goals will show your genuine interest in the role.
We think you need these skills to ace Head of Retention - Money20/20 in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in sales and retention strategies. Focus on achievements that demonstrate your ability to grow revenue from existing accounts, as this is a key requirement for the Head of Retention role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer retention and your strategic vision for the role. Mention specific tactics you have successfully implemented in previous positions and how they align with the goals of Money20/20.
Showcase Leadership Skills:Since this role involves managing a team, highlight your leadership experience. Provide examples of how you've coached teams, improved performance, and fostered collaboration across departments.
Research Informa and Money20/20:Familiarise yourself with Informa's values and the Money20/20 brand. Understanding their approach to B2B events and customer engagement will help you tailor your application and demonstrate your fit for the company culture.
How to prepare for a job interview at Money2020 LLC
✨Understand the Company Culture
Before your interview, take some time to research Informa and Money20/20. Familiarise yourself with their values, mission, and recent events. This will help you align your answers with their culture and demonstrate that you're a good fit.
✨Showcase Your Leadership Skills
As the Head of Retention, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed teams, driven performance, and implemented strategies that resulted in increased retention or sales.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Think of specific scenarios where you've had to devise retention strategies or handle difficult client relationships, and be ready to discuss the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the current challenges the retention team faces or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
