At a Glance
- Tasks: Lead wellbeing initiatives and enhance communication across a dynamic organisation.
- Company: Join a caring and inclusive team at MaPS in Bedford.
- Benefits: Enjoy 30 days leave, flexible working, and generous employer contributions.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Make a real impact on colleague wellbeing and engagement.
- Qualifications: Experience in operational communications and wellbeing activities required.
Be the driving force behind colleague wellbeing and communication across Guidance Services. If you're passionate about employee engagement, creating meaningful wellbeing experiences, and delivering communications that truly connect with people, this is your opportunity to make a lasting impact on colleague experience across a dynamic, customer-facing organisation.
Why This Role Matters
We are seeking an Operational Wellbeing & Communication Lead to join our team. This role involves translating organisational wellbeing priorities into actionable plans and managing day-to-day operational communications. Reporting directly to the Head of Guidance Services, the successful candidate will play a crucial role in enhancing workplace wellbeing and ensuring effective communication across the organisation.
What You’ll Be Doing
- Translate organisational wellbeing priorities into a clear, locally delivered plan.
- Own and deliver an annual wellbeing calendar, including events, campaigns, and awareness activities, ensuring they are practical, inclusive, and aligned with operational pressures.
- Manage day-to-day operational communications, planning and delivering clear, timely, and consistent messages using appropriate channels such as Teams, SharePoint, and manager briefings.
- Coordinate wellbeing activities and colleague engagement, organise events, and use feedback to continuously improve activities.
- Act as a liaison between Customer and People & Culture teams, aligning with the wider strategy and providing feedback from operational teams to shape future wellbeing priorities.
- Support operational leaders and line managers by providing tools and guidance to help them communicate effectively with their teams and support team wellbeing.
- Maintain and improve communication channels, ensuring that Guidance Services SharePoint pages and channels are current, engaging, and accessible.
- Measure the impact and effectiveness of communications and wellbeing activities, using data and feedback to refine approaches and improve outcomes.
What You’ll Bring
- Strong experience in delivering operational communications and/or colleague engagement within a complex organisation.
- Proven ability to plan and deliver wellbeing or engagement activities in a workplace setting.
- Excellent communication skills, with the ability to simplify and effectively convey key messages.
- Strong stakeholder management skills, capable of working across both operational and central teams.
- Ability to organise, prioritise, and deliver multiple activities in a fast-paced environment.
Desirable:
- Understanding of employee wellbeing approaches and engagement methods.
About Us
MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money. Our values guide how we work together: Caring – for colleagues and the communities we support; Connecting – building supportive, positive relationships; Transforming – creating impact that truly matters.
We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.
What We Offer
- 30 days’ annual leave plus bank holidays
- Contributions matched 2 to 1 (employer contribution up to 10% of your salary)
- Season ticket loan
- Cycle to work scheme (up to £3,000)
- Subsidised eye tests & flu jabs
- Life assurance
- EAP Assist & Life Enhanced family and sick pay
- 2 paid volunteering days
- Recognition scheme
- Retail discounts portal
- Flexible Working
We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.
Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.
Job Reference: MaPS01242
Close Date: 18/08/2026
Operational Wellbeing and Communication Lead employer: Money & Pensions Service
The Money & Pensions Service is an excellent employer, offering a dynamic and supportive work environment in Bedford where you can thrive as a National Debt Programme Procurement Lead. With a strong emphasis on career development and an inclusive culture, employees are encouraged to grow and innovate while contributing to meaningful projects that make a difference in people's lives. The hybrid working model further enhances work-life balance, making it an attractive place for those seeking rewarding employment.
Contact Details:
Money & Pensions Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Wellbeing and Communication Lead
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Money & Pensions Service and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Operational Wellbeing and Communication Lead
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Money & Pensions Service. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Money & Pensions Service
✨Showcase Your Adaptability
Given that this is a temporary HR role at Money & Pensions Service, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Money & Pensions Service uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Money & Pensions Service.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Money & Pensions Service.
