At a Glance
- Tasks: Lead strategic delivery of high-value debt advice contracts and improve financial outcomes.
- Company: Join MaPS, a passionate team dedicated to enhancing financial confidence across the UK.
- Benefits: Enjoy 30 days annual leave, flexible working, and generous employer contributions.
- Other info: Inclusive culture with opportunities for career development and personal growth.
- Why this job: Make a real impact by transforming debt advice services for those in need.
- Qualifications: Proven leadership experience in service delivery and strong strategic engagement skills.
The predicted salary is between 100000 - 100000 £ per year.
Play a pivotal role in ensuring millions of pounds of investment deliver life-changing debt advice. Lead strategic partnerships, drive service excellence, and help improve outcomes for people facing financial difficulty.
Why This Role Matters
In this role, you will lead and oversee the strategic delivery of a high-value portfolio of contracts and grants totalling more than £100 million annually, ensuring that people experiencing debt receive high-quality advice and support. You will provide strategic direction across contract and grant management, driving innovation, continuous improvement, and excellence in service delivery. Working closely with senior stakeholders, partners, and commissioned organisations, you will help shape and enhance debt advice services to respond to the evolving needs of clients while delivering strong outcomes and impact.
The role will be responsible for leading a team of Contract Managers and Senior Contract Managers, overseeing a portfolio of grants and contracts in line with government standards and ensuring compliance with key performance indicators, regulatory requirements, and MaPS standards. The postholder will also contribute to the commissioning and development of future debt advice services and will play an integral role within the Debt Senior Leadership Team, sharing collective responsibility for the successful delivery of the organisation’s debt strategy.
You’ll join a team that’s passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.
What You’ll Be Doing
The Head of Debt Delivery will report directly to Corporate Director of Debt and will be responsible for:
- Provide strategic leadership to the Debt Delivery team, promoting a culture of high performance and continuous improvement.
- Oversee the management of agreements worth over £100m, ensuring that providers meet budget objectives and deliver high-quality services.
- Maintain and enhance relationships with key senior contacts in the debt advice sector to build long-term collaborative partnerships.
- Promote the service to external partners and share insights on delivery across the organisation.
- Identify and implement opportunities for service and process improvements, supporting innovation in the sector.
- Contribute expert insights into the Debt Strategy and various projects, including commissioning from across the debt advice sector.
What You’ll Bring
To be successful in this role, you’ll need:
- Leadership and operational experience in a high-performance service delivery context, ideally within the advice sector.
- Exceptional strategic engagement, relationship, influencing, and negotiation skills at senior levels.
- Proven track record of delivering corporate leadership and achieving significant outcomes.
- Strong communication skills and expertise in collaboration, capable of working effectively with colleagues and representing the service externally.
- Extensive leadership experience, including transforming and developing teams.
- In-depth knowledge of the UK debt agenda and advice sector.
About Us
MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.
Our values guide how we work together:
- Caring – for colleagues and the communities we support
- Connecting – building supportive, positive relationships
- Transforming – creating impact that truly matters
We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.
What We Offer
- 30 days’ annual leave plus bank holidays
- Contributions matched 2 to 1 (employer contribution up to 10% of your salary)
- Season ticket loan
- Cycle to work scheme (up to £3,000)
- Subsidised eye tests & flu jabs
- Life assurance
- EAP Assist & Life
- Enhanced family and sick pay
- 2 paid volunteering days
- Recognition scheme
- Retail discounts portal
Flexible Working
We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.
Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.
Important Information About Applying
MaPS is unable to offer visa sponsorship.
Reserve List: If you’re successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.
If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact.
Job Reference: MaPS01285
Close Date: 16/08/2026
Head of Debt Delivery employer: Money & Pensions Service
The Money & Pensions Service is an excellent employer, offering a dynamic and supportive work environment in Bedford where you can thrive as a National Debt Programme Procurement Lead. With a strong emphasis on career development and an inclusive culture, employees are encouraged to grow and innovate while contributing to meaningful projects that make a difference in people's lives. The hybrid working model further enhances work-life balance, making it an attractive place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Debt Delivery
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We think you need these skills to ace Head of Debt Delivery
Some tips for your application 🫡
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Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Money & Pensions Service.
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How to prepare for a job interview at Money & Pensions Service
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Money & Pensions Service.
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