At a Glance
- Tasks: Lead employee experience initiatives and enhance leadership practices at MaPS.
- Company: Join the Money and Pensions Service, a forward-thinking organisation focused on employee wellbeing.
- Benefits: Enjoy 30 days annual leave, matched pension contributions, and flexible working options.
- Other info: Inclusive culture with opportunities for career growth and personal development.
- Why this job: Make a real impact on employee experience and leadership culture in a supportive environment.
- Qualifications: Proven experience in employee experience and leadership development is essential.
The predicted salary is between 90000 - 90000 € per year.
Join the Money and Pensions Service (MaPS) as our Senior Employee Experience Manager and play a pivotal role in embedding the leadership ecosystem, strengthening performance and shaping what it truly feels like to work here. This is a high-impact opportunity to help make leadership and employee experience more consistent, meaningful and effective across the organisation.
Why This Role Matters
This role exists to make a noticeable step change in how leadership and employee experience are felt at MaPS. You will lead the embedding of the People Story, Leadership Competency Framework and People Leader Playbook so they become part of how MaPS works day to day, not something we launch and move on from. You will provide senior leadership across the Employee Experience team, bringing together engagement and colleague voice, performance, learning alignment, inclusion and wellbeing into one joined-up system. Working closely with senior leaders and People & Culture colleagues, you will help ensure colleagues experience a coherent, practical and credible offer.
Key areas of focus include:
- Embedding the leadership ecosystem
- Strengthening objective setting and performance conversations
- Stewarding the lived employee value proposition
- Managing external partners effectively
- Identifying experience friction points early
- Using meaningful insight to track progress and inform action
What You’ll Bring
To be successful in this role, you’ll need strong experience in employee experience, leadership and organisational development, with the credibility to influence senior leaders and the practical focus to embed change into day-to-day ways of working.
Essential:
- Significant experience leading employee experience, leadership and/or organisational development work, with a track record of embedding approaches into business-as-usual systems rather than just creating frameworks.
- Strong people leadership and line management experience, with the ability to raise standards through clarity, coaching and prioritisation.
- Credibility with senior leaders and the ability to influence and challenge constructively to improve leadership practice and colleague experience.
- Experience managing external partners or suppliers against clear outcomes, pace and value for money while building internal capability.
- Strong systems thinking, with the ability to connect leadership expectations, performance, learning, inclusion and employee experience into one coherent offer.
Desirable:
- Experience embedding leadership or performance ecosystems at enterprise scale.
- Experience using engagement or employee experience insight to drive targeted improvements, not just reporting.
Our Recruitment Process
We keep things simple, fair, and transparent:
- Step 1: Submit Your Application
Open: 20/05/2026 | Deadline: 07/06/2026
To apply, please submit the following documents:
Your most up-to-date CV
A cover letter (maximum 1,000 words). Please structure your cover letter in two parts:
Part 1 – Motivation and fit: Explain why you are interested in this role and how your experience and values align with it.
Part 2 – Essential Criteria: Using the Essential and Desirable Criteria, provide concise examples that demonstrate your judgement, level of responsibility and impact. - Step 2: Telephone Interview
Between 20/05/2026 – 10/06/2026
If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:
Discuss your experience in more detail
Learn more about the role and our organisation
Ask any questions you may have - Step 3: Final Stage Interview
Hosted Week Commencing 29/06/2026
Successful candidates from the telephone interview will be invited to attend an in-person interview in our Bedford office. This stage will consist of:
A short presentation and discussion
A structured interview
Together, these will explore how candidates apply their experience, judgement and skills to scenarios relevant to the role.
We follow fair, open, and merit‑based recruitment in line with the Civil Service Commission’s Recruitment Principles.
About Us
MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money. Our values guide how we work together:
- Caring – for colleagues and the communities we support
- Connecting – building supportive, positive relationships
- Transforming – creating impact that truly matters
We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.
What We Offer
- 30 days’ annual leave plus bank holidays
- Pension contributions matched 2 to 1 (employer contribution up to 10% of your salary)
- Season ticket loan
- Cycle to work scheme (up to £3,000)
- Subsidised eye tests & flu jabs
- Life assurance
- EAP Assist & Life Enhanced family and sick pay
- 2 paid volunteering days
- Recognition scheme
- Retail discounts portal
Flexible Working
We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.
Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.
Important Information About Applying
Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites. MaPS is unable to offer visa sponsorship.
Reserve List: If you’re successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment. If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.
Job Reference: MaPS01196
Close Date: 07/06/2026
Senior Employee Experience Manager in Bedford employer: Money & Pensions Service
Join the Money and Pensions Service (MaPS) as a Senior Employee Experience Manager, where you will be part of a dynamic team dedicated to enhancing leadership and employee experiences. Located in Bedford, we offer a supportive and inclusive work culture, with generous benefits including 30 days of annual leave, matched pension contributions, and flexible working arrangements that allow you to balance your professional and personal life. At MaPS, we prioritise career development and provide opportunities for internal growth, making it an excellent employer for those seeking meaningful and impactful work.
Contact Detail:
Money & Pensions Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Employee Experience Manager in Bedford
✨Tip Number 1
Get to know the company culture before your interview. Check out their website, social media, and any recent news articles. This will help you tailor your answers and show that you're genuinely interested in how they operate.
✨Tip Number 2
Practice your storytelling skills! Prepare examples from your past experiences that highlight your leadership and employee experience expertise. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 3
Don’t shy away from asking questions during your interview. It shows you're engaged and helps you assess if the role is right for you. Ask about their leadership ecosystem or how they measure employee experience success.
✨Tip Number 4
After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from the conversation to remind them of your fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Employee Experience Manager in Bedford
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to clearly express why you're excited about the Senior Employee Experience Manager role and how your experience aligns with what we're looking for. Remember, this is your moment to connect your values with ours!
Showcase Your Experience:When addressing the essential criteria, be specific! Use concise examples that highlight your leadership and organisational development experience. We want to see how you've made a real impact in previous roles, so don’t hold back on the details!
Keep It Professional Yet Personal:While we love a professional tone, don’t forget to let your personality shine through! We’re looking for someone who can connect with our team and culture, so feel free to inject a bit of your unique style into your application.
Apply Through Our Website:Make sure you submit your application via our official MaPS links. We can't accept applications through email or other sites, so stick to the website to ensure your application gets the attention it deserves!
How to prepare for a job interview at Money & Pensions Service
✨Know Your Stuff
Before the interview, dive deep into the Money and Pensions Service's mission and values. Understand their leadership ecosystem and how it impacts employee experience. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Impact
Prepare specific examples of how you've successfully embedded employee experience initiatives in previous roles. Highlight measurable outcomes to demonstrate your ability to influence senior leaders and improve colleague experiences.
✨Engage with Insight
Be ready to discuss how you've used engagement insights to drive improvements. Think of examples where you've identified friction points and implemented changes that made a real difference in employee satisfaction.
✨Practice Makes Perfect
Rehearse for the structured interview by simulating scenarios relevant to the role. Consider how you would approach performance conversations or manage external partners, and be prepared to discuss these in detail during the interview.
