Head of Debt Delivery
£100,000 per annum
Bedford
Permanent
Hybrid Working
Play a pivotal role in ensuring millions of pounds of investment deliver life-changing debt advice. Lead strategic partnerships, drive service excellence, and help improve outcomes for people facing financial difficulty.
Why This Role Matters
In this role, you will lead and oversee the strategic delivery of a high-value portfolio of contracts and grants totalling more than £100 million annually, ensuring that people experiencing debt receive high-quality advice and support. You will provide strategic direction across contract and grant management, driving innovation, continuous improvement, and excellence in service delivery. Working closely with senior stakeholders, partners, and commissioned organisations, you will help shape and enhance debt advice services to respond to the evolving needs of clients while delivering strong outcomes and impact.
The role will be responsible for leading a team of Contract Managers and Senior Contract Managers, overseeing a portfolio of grants and contracts in line with government standards and ensuring compliance with key performance indicators, regulatory requirements, and MaPS standards. The postholder will also contribute to the commissioning and development of future debt advice services and will play an integral role within the Debt Senior Leadership Team, sharing collective responsibility for the successful delivery of the organisation’s debt strategy.
You’ll join a team that’s passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.
What You’ll Be Doing
The Head of Debt Delivery will report directly to Corporate Director of Debt and will be responsible for:
- Provide strategic leadership to the Debt Delivery team, promoting a culture of high performance and continuous improvement.
- Oversee the management of agreements worth over £100m, ensuring that providers meet budget objectives and deliver high-quality services.
- Maintain and enhance relationships with key senior contacts in the debt advice sector to build long-term collaborative partnerships.
- Promote the service to external partners and share insights on delivery across the organisation.
- Identify and implement opportunities for service and process improvements, supporting innovation in the sector.
- Contribute expert insights into the Debt Strategy and various projects, including commissioning from across the debt advice sector.
What You’ll Bring
To be successful in this role, you’ll need:
- Leadership and operational experience in a high-performance service delivery context, ideally within the advice sector.
- Exceptional strategic engagement, relationship, influencing, and negotiation skills at senior levels.
- Proven track record of delivering corporate leadership and achieving significant outcomes.
- Strong communication skills and expertise in collaboration, capable of working effectively with colleagues and representing the service externally.
- Extensive leadership experience, including transforming and developing teams.
- In-depth knowledge of the UK debt agenda and advice sector.
About Us
MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.
Our values guide how we work together:
- Caring – for colleagues and the communities we support
- Connecting – building supportive, positive relationships
- Transforming – creating impact that truly matters
We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.
What We Offer
- 30 days’ annual leave plus
Head of Debt Delivery in Bedford employer: Money & Pensions Service
The Money and Pensions Service (MaPS) is an exceptional employer, offering a dynamic and inclusive work environment where your contributions can make a real difference to people's financial futures. With generous benefits such as 30 days of annual leave, a robust pension scheme, and a commitment to employee wellbeing, MaPS fosters a culture of caring, connecting, and transforming lives. Located in Bedford with regular opportunities to work in London, this role provides meaningful career development and the chance to collaborate with key stakeholders across various sectors.
