At a Glance
- Tasks: Engage with customers to discuss broadband and TV packages, no cold calling involved.
- Company: Join Money Expert, a vibrant comparison company in Chester.
- Benefits: Competitive salary, uncapped commission, team outings, and wellness programmes.
- Other info: Rapid career progression and a supportive, inclusive work environment.
- Why this job: Make connections and build relationships while earning great rewards.
- Qualifications: Previous broadband sales experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Telesales Executive Broadband Sales NO COLD CALLING - Training Provided
Location: Chester
Salary: £25,000 basic, plus uncapped commission (Full Time OTE £700-£1,200 per month)
FT Hours: Monday to Friday - 37.5 hours per week (early finish on Fridays), or alternatively we have a 4 day shift pattern Mon to Wed 09:30 - 19:30 & Thursday 09:30 19:00 also 37.5hrs.
PT Hours: Minimum of 20hrs, can be flexible with daytime/afternoon or evening shifts
About Us: Money Expert is an independent comparison company based in Chester, and we are expanding our team! We are looking for enthusiastic and driven Sales Agents to join our vibrant call centre. You will be working with warm leads generated by customers researching their broadband and TV options online and requesting call-backs - no cold calling involved.
Are You A Natural People Person? We Want You for Our Telesales Team! If you are the type of person who is always chatting with people, making connections, and building relationships effortlessly we want to hear from YOU! We are looking for individuals who are outgoing, confident, and love talking to others to join our telesales team.
What We Offer a Telesales Executive:
- Competitive base salary with uncapped commission - plus performance based increases
- Team outings, regular competitions, and spot prizes
- Referral bonuses
- 28 days of holiday, pro rata for Part Time (including bank holidays) with an additional day accrued for every year of service
- Rapid career progression opportunities (all of our Sales Managers and Trainers have been promoted internally)
- Continuous support and training
- Company pension plan
- Wellness & Wellbeing program for you and your family
- Cycle to work scheme
- MEX Rewards
- Christmas and New Year shutdown
- Additional personalised benefits
- On-site parking
Key Responsibilities of a Telesales Executive:
- Contacting potential or existing customers to discuss competitive broadband and TV packages
- Evaluate customer satisfaction with their current provider and suggest alternatives if needed
- Consistently meet and exceed set targets and objectives
- Respond to customer inquiries and address objections
- Maintain a high standard of customer service
Skills & Experience Required For A Telesales Executive:
- Previous broadband sales experience is essential this can be face-to-face, over the phone, in-store, or online. As long as you have sold broadband products, we want to hear from you
- Strong fact-finding and problem-solving abilities
- Experience in outbound calls, particularly in telesales or call centres desirable but not essential
- Ability to manage a busy and varied workload effectively
- Excellent communication skills
- Track record of success in Telesales or similar roles, with a focus on target achievement
- Target-driven with a commitment to delivering excellent customer service
- Comfortable working in a fast-paced, target-oriented environment
- Ability to build strong relationships with customers and colleagues
- Motivated and outgoing, with a positive impact on team morale
- Adherence to GDPR guidelines and maintaining high call quality standards
Equal Opportunities: At Money Expert, we are committed to providing equal opportunities for all. We welcome applications from candidates of all backgrounds and ensure a fair and inclusive hiring process. We evaluate candidates based on their skills and potential, regardless of gender, ethnicity, sexual orientation, or disability status.
Ready to Join Us? If this role sounds like the perfect fit for you, click "Apply" and become part of our dynamic team.
Telesales Executive - Broadband employer: Money Expert
At Money Expert, we pride ourselves on fostering a dynamic and supportive work environment in Chester, where our Sales Team Manager will have the opportunity to lead a passionate team and drive sales performance. We offer competitive salaries with attractive OTE bonuses, alongside ample opportunities for professional growth and development, ensuring that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Executive - Broadband
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Money Expert. Understand their values, services, and what makes them tick. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! Since this role is all about communication, rehearse how you'd introduce yourself and discuss your experience in broadband sales. Keep it natural and engaging – think of it as chatting with a friend rather than a formal interview.
✨Tip Number 3
Be ready to showcase your people skills! During the interview, share examples of how you've built relationships with customers in the past. Highlight your ability to listen, empathise, and solve problems – these are key traits for a Telesales Executive.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Telesales Executive - Broadband
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you tick, especially if you’re a people person who loves chatting with others.
Highlight Relevant Experience:Make sure to mention any previous broadband sales experience you have, whether it’s face-to-face or over the phone. We’re looking for those strong fact-finding and problem-solving skills, so don’t be shy about showcasing them!
Tailor Your Application:Take a moment to tailor your application to the role. Mention how your skills align with our key responsibilities, like meeting targets and providing excellent customer service. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer!
How to prepare for a job interview at Money Expert
✨Know Your Product
Before the interview, make sure you understand the broadband and TV packages that the company offers. Familiarise yourself with the key features and benefits, as well as any common customer queries. This will show your enthusiasm and readiness to engage with potential customers.
✨Show Off Your People Skills
Since this role is all about connecting with people, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you've successfully built relationships or resolved customer issues. This will highlight your natural ability to engage with others.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your telesales skills. Practice handling objections and closing sales in a friendly manner. This will help you feel more confident and showcase your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the team culture, training opportunities, or performance metrics. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
