At a Glance
- Tasks: Lead and develop a high-performing sales team in a dynamic contact centre.
- Company: Join Money Expert, an ambitious comparison business with a focus on success.
- Benefits: Competitive salary, uncapped bonuses, 25 days holiday, and wellness programmes.
- Other info: Great career progression and ongoing training opportunities await you.
- Why this job: Shape the future of a thriving sales operation and make a real impact.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 13000 - 15000 £ per year.
Operations Manager | Chester | Full Time | £40,000 + OTE Bonus of £13,000‑£15,000 per year
Money Expert is an independent comparison business looking for an experienced Operations Manager to lead our contact‑centre sales operation.
Why Join Us?
Join a fast‑paced, ambitious business where you'll play a key leadership role in shaping the success of our sales operation.
You'll work closely with senior leadership on strategic initiatives that improve performance, strengthen operational efficiency, and build future leaders within the business.
This is an opportunity to influence the direction of a high‑performing contact centre and help shape a culture focused on delivering excellent customer outcomes and sustained commercial success.
The Role
We are looking for an experienced operational leader with a proven track record of managing sales leaders within a contact‑centre environment.
In this role, you will be responsible for the overall performance of the sales floor, ensuring Sales Managers are supported, coached, and held accountable for delivering against business objectives.
You will own day‑to‑day operational delivery across multiple teams, with accountability for sales performance, productivity, compliance, customer outcomes, and continuous improvement.
Key responsibilities
- Lead, coach and develop a team of Sales Managers to deliver exceptional sales performance and customer outcomes.
- Take ownership of the day‑to‑day operation of the sales floor, ensuring targets, service levels and operational objectives are consistently achieved.
- Drive a high‑performance culture through effective leadership, accountability and continuous coaching.
- Monitor and analyse sales performance, productivity, conversion rates and KPIs, implementing action plans where required.
- Work closely with the Managers to deliver strategic initiatives and operational improvements.
- Conduct performance reviews, one‑to‑ones and leadership coaching sessions with Sales Managers.
- Identify talent and create succession plans to develop future leaders within the business.
- Manage staffing levels, resource planning and operational efficiencies to maximise performance.
- Lead performance management processes, supporting Sales Managers with conduct, capability and attendance matters where required.
- Collaborate with Recruitment, Learning & Development and other departments to improve sales effectiveness and customer experience.
- Champion a positive, engaging and results‑driven culture across the sales operation.
Requirements
Essential
- Previous experience as an Operations Manager, Senior Sales Manager or similar leadership role within a contact‑centre sales environment.
- Proven experience managing and developing Sales Managers or Team Managers.
- Strong commercial awareness with a track record of delivering against sales targets and operational KPIs.
- Excellent leadership, coaching and people development skills.
- Strong analytical skills with the ability to interpret performance data and drive continuous improvement.
- Experience managing change within a fast‑paced sales environment.
- Excellent communication, organisation and stakeholder management skills.
- Ability to influence, motivate and inspire teams at all levels.
Desirable
- Experience within broadband, telecommunications, utilities, insurance, financial services or other regulated sales environments.
- Knowledge of workforce planning and contact‑centre operational management.
- What's In It For You
- Competitive salary.
- Uncapped OTE Bonus of £13,000–£15,000 per year.
- 25 days holiday (plus bank holidays), plus an extra day per year of service.
- Career progression opportunities.
- Ongoing leadership development and training.
- Company pension.
- Wellness & Wellbeing programme.
- MEX Rewards.
- Christmas and New Year shutdown.
- On‑site parking.
- Equal Opportunities
Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.
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StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Chester
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We think you need these skills to ace Operations Manager in Chester
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
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Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Money Expert. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Money Expert
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You’ll want to thoroughly convey your unique approach to leadership. During the interview with Money Expert, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Money Expert, especially in the specific context of the challenges they’re currently facing.
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Since this is a full-time leadership role, spending time thinking about your vision for Money Expert could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
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