At a Glance
- Tasks: Maximise outbound sales performance through campaign planning and real-time analysis.
- Company: Join Money Expert, a fast-growing independent comparison business.
- Benefits: Competitive salary, 28 days holiday, career progression, and wellness programmes.
- Other info: Inclusive workplace welcoming applications from all backgrounds.
- Why this job: Make a real impact on sales performance in a dynamic, collaborative environment.
- Qualifications: Experience in outbound sales and strong analytical skills required.
The predicted salary is between 30000 - 30000 £ per year.
Money Expert is an independent comparison business with ambitious growth plans. We're looking for a talented Dialler Specialist to join our team and help drive the performance of our outbound contact centre.
Reporting to the Dialler Manager, you'll play a key role in optimising dialler performance, improving campaign effectiveness, and supporting sales teams through data-led insight. You'll work closely with Team Managers, Operations Managers, and Contact Centre Managers to ensure our outbound activity is efficient, targeted, and commercially successful.
Why Join Us
Join a fast-paced, collaborative environment where your insights directly influence campaign performance, agent productivity, and customer outcomes. You'll drive continuous improvement through data-led analysis while helping maintain stable, effective dialler systems.
The Role
As a Dialler Specialist, you will be responsible for maximising outbound sales performance through effective campaign planning, dialler optimisation, lead management, and real-time analysis.
Working closely with the Dialler Manager and Team Leaders, you'll ensure outbound teams are targeting the right leads at the right time, using the right approach to maximise contact rates, conversion opportunities, and overall campaign performance. This is a commercially focused role where your insight, recommendations, and problem-solving skills will directly influence sales performance and operational success.
Key Responsibilities
- Drive Real-Time Sales Performance: Monitor live outbound performance data to identify opportunities, risks, and actions that improve daily sales delivery. Provide insight to Team Leaders and managers to support quick, informed decision-making.
- Optimise Campaign Performance: Build, manage, and optimise outbound campaigns to improve contact rates, productivity, and conversion opportunities. Manage dialler settings, lead loading, pacing, and recycling strategies to maximise campaign effectiveness. Analyse campaign performance and recommend improvements to lead management and dialler strategy.
- Improve Resource Planning: Align agent availability with campaign priorities, lead volumes, and peak contact periods. Analyse capacity and demand to support smarter workforce planning and improved sales performance.
- Influence Operational Decisions: Work closely with Team Leaders, Operations Managers, and Contact Centre Managers to share insights and drive improvements. Use performance data to challenge assumptions, highlight opportunities, and support evidence-based decisions.
What We're Looking For
- Good understanding of outbound sales environments, campaign performance measures and the operational levers that drive productivity and results.
- Ability to use real-time outbound data to identify performance risks and opportunities, protecting contact rates and supporting fast operational decision-making.
- Commercially focused mindset with the ability to translate campaign data into practical actions that improve agent focus, sales delivery and conversion opportunities.
- Confident working with Team Leaders, managers and key stakeholders to influence daily performance, challenge priorities where needed and support evidence-based decisions.
- Strong analytical skills with the ability to assess lead availability, campaign demand, talk time, contact rates and conversion trends to recommend smarter capacity and staffing plans.
- Comfortable working in a fast-paced, target-driven environment where priorities can change quickly, and timely recommendations are essential.
- Strong communication skills, with the ability to explain data, trends and recommendations clearly to operational and sales stakeholders.
- Proactive, solutions-focused and confident in recommending improvements to dialler strategy, lead management, automation and campaign effectiveness.
What We Offer
- Competitive salary
- 28 days holiday (including bank holidays), plus an extra day per year of service
- Career progression opportunities
- Ongoing training and support
- Company pension
- Wellness & Wellbeing programme
- MEX Rewards
- Christmas and New Year shutdown
Equal Opportunities
Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR.
Locations
Holiday Specialist in Cheshire, Chester employer: Money Expert
At Money Expert, we pride ourselves on fostering a dynamic and supportive work environment in Chester, where our Sales Team Manager will have the opportunity to lead a passionate team and drive sales performance. We offer competitive salaries with attractive OTE bonuses, alongside ample opportunities for professional growth and development, ensuring that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Specialist in Cheshire, Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Money Expert. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Money Expert before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Holiday Specialist in Cheshire, Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Money Expert:Your cover letter is your chance to shine! Tell us why you want to work at Money Expert specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Money Expert!
How to prepare for a job interview at Money Expert
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
