At a Glance
- Tasks: Lead and inspire a team of broadband sales advisors to smash targets and drive success.
- Company: Join Money Expert, a dynamic comparison business with a focus on growth and innovation.
- Benefits: Enjoy a competitive salary, 25 days holiday, career progression, and wellness programmes.
- Other info: Be part of an inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience managing a broadband sales team in a contact centre is essential.
The predicted salary is between 59576 - 65000 £ per year.
Location: Chester
Job Type: Full-Time
Salary: £30,000 + OTE Bonus of £13,500 - £15,000 per year
Money Expert is an independent comparison business looking for an experienced Broadband Telesales Manager to lead our Broadband Sales Team. Reporting to the Head of Sales, you'll be responsible for driving sales performance, developing your team, and delivering exceptional customer outcomes while maintaining high standards of compliance and engagement.
Why Join Us?
Join a fast-paced, results-driven environment where your leadership will directly impact team success and business growth. You'll have the opportunity to coach and develop high-performing sales advisors while helping shape the future of our broadband operation.
The Role
You'll lead and motivate a team of broadband sales agents to achieve and exceed performance targets. You'll monitor KPIs, provide regular coaching and feedback, manage performance, and work closely with senior management to implement strategies that improve productivity, conversion rates, and customer experience.
Key Responsibilities
- Lead, coach, and motivate a team of Broadband Sales Advisors to achieve sales targets and KPIs.
- Monitor individual and team performance through regular reporting and performance reviews.
- Deliver effective coaching, feedback, and development plans to improve performance and engagement.
- Ensure all sales activities are compliant with company policies and regulatory requirements.
- Manage attendance, conduct, and performance issues in line with company procedures.
- Analyse sales data and identify opportunities to improve conversion rates and productivity.
- Work closely with senior management to drive continuous improvement initiatives.
- Support training of new team members.
- Foster a positive, high-performance culture focused on delivering excellent customer outcomes.
Skills & Experience
Essential:
- Previous experience managing a Broadband Sales Team within a contact centre environment.
- Proven ability to lead, motivate, and develop high-performing sales advisors.
- Strong understanding of sales KPIs, performance management, and coaching techniques.
- Excellent communication and leadership skills.
- Analytical mindset with the ability to interpret data and implement performance improvements.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organisational skills and a proactive approach to problem-solving.
What We Offer
- Competitive salary
- 25 days holiday (plus bank holidays), plus an extra day per year of service
- Career progression opportunities
- Ongoing training and support
- Company pension
- Wellness & Wellbeing programme
- MEX Rewards
- Christmas and New Year shutdown
- On-site parking
Equal Opportunities
Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.
Ready to Join Us?
If you're an experienced Broadband Sales Team Manager looking for your next challenge and want to join a growing, ambitious business, click Apply Now.
Broadband Telesales Manager employer: Money Expert
At Money Expert, we pride ourselves on fostering a dynamic and supportive work environment in Chester, where our Sales Team Manager will have the opportunity to lead a passionate team and drive sales performance. We offer competitive salaries with attractive OTE bonuses, alongside ample opportunities for professional growth and development, ensuring that our employees feel valued and empowered in their roles.
