At a Glance
- Tasks: Maximise outbound sales performance through campaign planning and real-time analysis.
- Company: Join Money Expert, a fast-growing comparison business with big ambitions.
- Benefits: Competitive salary, 28 days holiday, career progression, and wellness programmes.
- Other info: Inclusive workplace welcoming applications from all backgrounds.
- Why this job: Make a real impact on sales performance in a dynamic, collaborative environment.
- Qualifications: Experience in outbound sales and strong analytical skills required.
The predicted salary is between 30000 - 30000 £ per year.
About Us
Money Expert is an independent comparison business with ambitious growth plans. We’re looking for a talented Dialler Specialist to join our team and help drive the performance of our outbound contact centre.
Reporting to the Dialler Manager, you’ll play a key role in optimising dialler performance, improving campaign effectiveness, and supporting sales teams through data-led insight. You’ll work closely with Team Managers, Operations Managers, and Contact Centre Managers to ensure our outbound activity is efficient, targeted, and commercially successful.
Why Join Us
Join a fast-paced, collaborative environment where your insights directly influence campaign performance, agent productivity, and customer outcomes. You'll drive continuous improvement through data-led analysis while helping maintain stable, effective dialler systems.
The Role
As a Dialler Specialist, you will be responsible for maximising outbound sales performance through effective campaign planning, dialler optimisation, lead management, and real-time analysis. Working closely with the Dialler Manager and Team Leaders, you’ll ensure outbound teams are targeting the right leads at the right time, using the right approach to maximise contact rates, conversion opportunities, and overall campaign performance. This is a commercially focused role where your insight, recommendations, and problem-solving skills will directly influence sales performance and operational success.
Key Responsibilities
- Drive Real-Time Sales Performance
- Monitor live outbound performance data to identify opportunities, risks, and actions that improve daily sales delivery.
- Provide insight to Team Leaders and managers to support quick, informed decision-making.
- Optimise Campaign Performance
- Build, manage, and optimise outbound campaigns to improve contact rates, productivity, and conversion opportunities.
- Manage dialler settings, lead loading, pacing, and recycling strategies to maximise campaign effectiveness.
- Analyse campaign performance and recommend improvements to lead management and dialler strategy.
- Improve Resource Planning
- Align agent availability with campaign priorities, lead volumes, and peak contact periods.
- Analyse capacity and demand to support smarter workforce planning and improved sales performance.
- Influence Operational Decisions
- Work closely with Team Leaders, Operations Managers, and Contact Centre Managers to share insights and drive improvements.
- Use performance data to challenge assumptions, highlight opportunities, and support evidence-based decisions.
What We’re Looking For
- Good understanding of outbound sales environments, campaign performance measures and the operational levers that drive productivity and results.
- Ability to use real-time outbound data to identify performance risks and opportunities, protecting contact rates and supporting fast operational decision-making.
- Commercially focused mindset with the ability to translate campaign data into practical actions that improve agent focus, sales delivery and conversion opportunities.
- Confident working with Team Leaders, managers and key stakeholders to influence daily performance, challenge priorities where needed and support evidence-based decisions.
- Strong analytical skills with the ability to assess lead availability, campaign demand, talk time, contact rates and conversion trends to recommend smarter capacity and staffing plans.
- Comfortable working in a fast-paced, target-driven environment where priorities can change quickly, and timely recommendations are essential.
- Strong communication skills, with the ability to explain data, trends and recommendations clearly to operational and sales stakeholders.
- Proactive, solutions-focused and confident in recommending improvements to dialler strategy, lead management, automation and campaign effectiveness.
What We Offer
- Competitive salary.
- 28 days holiday (including bank holidays), plus an extra day per year of service.
- Career progression opportunities.
- Ongoing training and support.
- Company pension.
- Wellness & Wellbeing programme.
- MEX Rewards.
- Christmas and New Year shutdown.
Equal Opportunities
Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
Dialler Specialist in Blacon employer: Money Expert
At Money Expert, we pride ourselves on fostering a dynamic and supportive work environment in Chester, where our Sales Team Manager will have the opportunity to lead a passionate team and drive sales performance. We offer competitive salaries with attractive OTE bonuses, alongside ample opportunities for professional growth and development, ensuring that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Dialler Specialist in Blacon
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We think you need these skills to ace Dialler Specialist in Blacon
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Money Expert, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Money Expert
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Money Expert’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
