At a Glance
- Tasks: Optimise dialler performance and drive improvements in a fast-paced contact centre.
- Company: Join Money Expert, an independent comparison business with a collaborative culture.
- Benefits: Competitive salary, 28 days holiday, career progression, and wellness programmes.
- Other info: Inclusive workplace welcoming applications from all backgrounds.
- Why this job: Make a real impact on campaign performance and customer outcomes through data analysis.
- Qualifications: Experience with dialler settings and strong analytical skills required.
Location: Chester
Job Type: Full-Time
Salary: £28,000–£30,000 DOE
Money Expert is an independent comparison business looking for a Dialler Analyst to join our team. Reporting to the Dialler Manager, you'll optimise dialler performance across our contact centre, working closely with Team Managers, Operations Managers, and Contact Centre Managers.
Why Join Us?
Join a fast-paced, collaborative environment where your insights directly influence campaign performance, agent productivity, and customer outcomes. You'll drive continuous improvement through data-led analysis while helping maintain stable, effective dialler systems.
The Role
You'll manage dialler configurations, analyse performance data, ensure compliance, and support outbound sales campaigns to maximise productivity, contact rates, and conversions. We're looking for someone proactive, analytical, and focused on improving processes, automation, and operational efficiency.
Key Responsibilities
- Optimise dialler performance to maximise productivity and achieve compliance targets
- Build and maintain dialler campaigns accurately and efficiently
- Monitor KPIs including contact rate, conversion rate, abandon rate, and agent occupancy
- Provide reporting, insights, and recommendations to improve performance
- Ensure compliance with regulatory and internal standards
- Maintain dialler system stability and minimise downtime
- Identify opportunities for automation and process improvement
- Work closely with operations to align dialler strategy with campaign objectives
Skills & Experience
- Experience managing dialler settings, pacing, retry logic, AMD, and call outcomes
- Strong analytical skills with the ability to interpret data and make performance-driven decisions
- Understanding of contact centre KPIs and dialler compliance requirements
- Ability to troubleshoot issues and implement effective solutions
What We Offer
- Competitive salary
- 28 days holiday (including bank holidays), plus an extra day per year of service
- Career progression opportunities
- Ongoing training and support
- Company pension
- Wellness & Wellbeing programme
- MEX Rewards
- Christmas and New Year shutdown
- On-site parking
Equal Opportunities
Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.
Ready to Join Us?
If you're interested in joining the team, click Apply Now.
Dialler Analyst in Blacon employer: Money Expert
At Money Expert, we pride ourselves on fostering a dynamic and collaborative work culture in Chester, where your contributions as a Dialler Analyst will directly impact our success. With competitive salaries, generous holiday allowances, and a strong focus on career progression and employee wellbeing, we offer a supportive environment that encourages continuous learning and innovation. Join us to be part of a team that values your insights and empowers you to drive meaningful change in our contact centre operations.
StudySmarter Expert Advice🤫
We think this is how you could land Dialler Analyst in Blacon
✨Tip Number 1
Network like a pro! Reach out to current employees at Money Expert on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Money Expert’s dialler systems and recent campaigns. Show us you’re not just another candidate but someone who’s genuinely interested in making an impact.
✨Tip Number 3
Practice your analytical skills! Be ready to discuss how you’ve used data to drive decisions in past roles. We love candidates who can back up their claims with solid examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Dialler Analyst in Blacon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dialler Analyst role. Highlight your experience with dialler settings and performance analysis, as these are key for us. Use specific examples that showcase your skills in optimising dialler performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about the role and how your analytical skills can drive improvements in our contact centre. Keep it concise but impactful, showing us what makes you the perfect fit.
Showcase Your Analytical Skills:Since we’re all about data-led decisions, make sure to highlight your analytical skills in both your CV and cover letter. Share examples of how you've used data to improve processes or performance in previous roles – we love a good success story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Money Expert
✨Know Your Dialler Inside Out
Make sure you understand the dialler systems and configurations mentioned in the job description. Brush up on your knowledge of pacing, retry logic, and call outcomes. Being able to discuss these topics confidently will show that you're proactive and ready to hit the ground running.
✨Show Off Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've monitored KPIs like contact rates and conversion rates, and be ready to suggest improvements based on your analysis. This will demonstrate your ability to make performance-driven decisions.
✨Understand Compliance Requirements
Familiarise yourself with the compliance standards relevant to dialler operations. Be prepared to talk about how you've ensured compliance in past roles and how you would approach it in this position. This shows that you take regulatory requirements seriously and can maintain high standards.
✨Be Ready to Discuss Process Improvements
Think about any automation or process improvements you've implemented before. Be ready to share specific examples and the impact they had on productivity and efficiency. This will highlight your proactive nature and focus on continuous improvement, which is key for the role.
