At a Glance
- Tasks: Optimise dialler performance and drive improvements in a fast-paced contact centre.
- Company: Join Money Expert, an independent comparison business with a collaborative culture.
- Benefits: Competitive salary, 28 days holiday, career progression, and wellness programmes.
- Other info: Inclusive workplace with ongoing training and support for your career growth.
- Why this job: Make a real impact on campaign performance and customer outcomes through data analysis.
- Qualifications: Experience with dialler settings and strong analytical skills required.
The predicted salary is between 28000 - 30000 £ per year.
Money Expert is an independent comparison business looking for a Dialler Analyst to join our team. Reporting to the Dialler Manager, you'll optimise dialler performance across our contact centre, working closely with Team Managers, Operations Managers, and Contact Centre Managers.
Why Join Us?
Join a fast-paced, collaborative environment where your insights directly influence campaign performance, agent productivity, and customer outcomes. You'll drive continuous improvement through data-led analysis while helping maintain stable, effective dialler systems.
The Role
You'll manage dialler configurations, analyse performance data, ensure compliance, and support outbound sales campaigns to maximise productivity, contact rates, and conversions. We're looking for someone proactive, analytical, and focused on improving processes, automation, and operational efficiency.
Key Responsibilities
- Optimise dialler performance to maximise productivity and achieve compliance targets
- Build and maintain dialler campaigns accurately and efficiently
- Monitor KPIs including contact rate, conversion rate, abandon rate, and agent occupancy
- Provide reporting, insights, and recommendations to improve performance
- Ensure compliance with regulatory and internal standards
- Maintain dialler system stability and minimise downtime
- Identify opportunities for automation and process improvement
- Work closely with operations to align dialler strategy with campaign objectives
Skills & Experience
- Experience managing dialler settings, pacing, retry logic, AMD, and call outcomes
- Strong analytical skills with the ability to interpret data and make performance-driven decisions
- Understanding of contact centre KPIs and dialler compliance requirements
- Ability to troubleshoot issues and implement effective solutions
What We Offer
- Competitive salary
- 28 days holiday (including bank holidays), plus an extra day per year of service
- Career progression opportunities
- Ongoing training and support
- Company pension
- Wellness & Wellbeing programme
- MEX Rewards
- Christmas and New Year shutdown
- On-site parking
Equal Opportunities
Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.
Ready to Join Us?
If you're interested in joining the team, click Apply Now.
Dialler Analyst in Birkenhead employer: Money Expert
At Money Expert, we pride ourselves on fostering a dynamic and collaborative work culture where your contributions as a Dialler Analyst will have a direct impact on our success. Located in Chester, we offer competitive salaries, generous holiday allowances, and robust career progression opportunities, all while prioritising employee wellness and continuous training. Join us to be part of a forward-thinking team that values innovation and inclusivity, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Dialler Analyst in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to current employees at Money Expert on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Money Expert’s dialler systems and recent campaigns. Show us you’re not just another candidate but someone who’s genuinely interested in making an impact.
✨Tip Number 3
Practice your analytical skills! Be ready to discuss how you've optimised dialler performance in the past. We want to see your thought process and how you tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Dialler Analyst in Birkenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dialler Analyst role. Highlight your experience with dialler settings and performance analysis, as well as any relevant KPIs you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about optimising dialler performance and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Analytical Skills:Since this role is all about data-led analysis, make sure to showcase your analytical skills in your application. Mention specific tools or methods you've used to interpret data and drive performance improvements. We’re keen to see your thought process!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Money Expert
✨Know Your Dialler Inside Out
Make sure you understand the dialler systems and configurations mentioned in the job description. Brush up on your knowledge of pacing, retry logic, and call outcomes. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've monitored KPIs like contact rates and conversion rates, and be ready to suggest improvements based on your analysis. This will demonstrate your proactive approach to optimising performance.
✨Understand Compliance Requirements
Familiarise yourself with compliance standards relevant to dialler operations. Be prepared to talk about how you've ensured compliance in past positions and how you would maintain it in this role. This shows that you take regulatory matters seriously and can help the company avoid potential pitfalls.
✨Be Ready to Discuss Process Improvements
Think about ways you've identified opportunities for automation or process improvement in your previous jobs. Share specific examples during the interview to illustrate your problem-solving skills and your focus on operational efficiency. This will highlight your fit for a role that requires continuous improvement.
