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- Tasks: Help people navigate their retirement with clear, impartial guidance and support.
- Company: Join the Money and Pensions Service, a caring and inclusive organisation.
- Benefits: Enjoy a matched pension scheme, flexible work patterns, and paid volunteering days.
- Why this job: Make a real impact on people's lives while developing your skills in a supportive environment.
- Qualifications: Strong numerical skills and a solid understanding of pensions law required.
- Other info: Be part of a diverse team committed to transforming lives across the UK.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Help people take control of their retirement future. Join us as a Guider, where you’ll turn complex pension questions into confident decisions. If you’re passionate about clear, impartial guidance and want to protect customers from scams while empowering them with knowledge, this is your chance to make a real impact—one conversation at a time.
Role Overview
The Pension Wise Guider will report directly to Team Leader. In this role, you will be responsible for:
- Provide face-to-face pensions and retirement guidance to customers, ensuring all guidance complies with relevant quality standards.
- Help customers understand the implications of their pension choices by explaining complex information clearly and using strong numerical skills.
- Raise awareness of pension scams and fraudulent activity, supporting customers to recognise risks and report concerns through appropriate channels.
- Produce timely, accurate, and easy to understand follow-up information that reinforces guidance provided during appointments.
- Contribute to continuous improvement and shared best practice across the Guidance Service and wider delivery network.
- Capture and report required management information accurately and on time.
- Participate in projects, workshops, meetings, and promotional activities to support ongoing service development.
You would be joining our home-based team of specialists providing the above services to the public between the times of 8 am to 8 pm Monday to Saturday. Our telephone lines are open 8 pm to 8 pm and shifts for this role will be set within this time. As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet the needs of our business.
You will need to demonstrate the following skills and experience:
- Strong numerical ability and the capability to explain financial information clearly and confidently.
- Solid foundation in pensions law and practice, gained through a pensions technical role.
- Broad understanding of occupational and personal pension arrangements, with strong knowledge of DC schemes.
- Excellent communication and questioning skills, able to translate complex topics into clear, accessible guidance.
- Proven ability to work independently, meet quality targets, and manage time effectively.
About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.
At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:
- Caring: We care about our colleagues and the people whose lives we are here to transform.
- Connecting: We will transform lives through our ability to make positive connections.
- Transforming: We are committed to transforming lives and making a positive societal impact.
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.” Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.
What We Offer
- Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
- Interest-free loan for season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye tests & flu jabs
- Give as you earn scheme
- Employee assistance programme (EAP)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.
Important Information About Applying
To make sure your application reaches us safely, please submit it only through our official MaPS application links. Applications sent via third‑party or unauthorised websites, or emailed directly, unfortunately can’t be considered. Please also note that MaPS is unable to offer visa sponsorship at this time.
Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.
Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: resourcing@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
Our Recruitment Process
- Stage 1: Application (27th Mar – 12th Apr) Submit your CV highlighting your relevant skills and experience.
- Stage 2: Technical Test (30th Mar – 14th Apr) If shortlisted, you’ll receive a link to complete a pensions based technical test. Upon receiving your technical test please note you must complete this within 24 hours of receiving it.
- Stage 3: Telephone Interview (31st Mar– 16th Apr) Successful candidates will be invited to a telephone interview with a Reed consultant.
- Stage 4: Final Interview (Starting from the 20th Apr) A virtual panel interview with MaPS, including competency based questions.
We follow fair, open, and merit‑based recruitment in line with the Civil Service Commission’s Recruitment Principles.
Remote Pension Guidance Specialist in Bedford employer: Money and Pensions Service
Contact Detail:
Money and Pensions Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Pension Guidance Specialist in Bedford
✨Tip Number 1
Get to know the company! Research the Money and Pensions Service, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Before any interviews or calls, rehearse common questions and scenarios related to pension guidance. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant webinars. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in people’s lives.
We think you need these skills to ace Remote Pension Guidance Specialist in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Pension Guidance Specialist. Highlight your relevant skills and experience, especially in pensions law and communication. We want to see how you can help our customers make confident decisions!
Showcase Your Numerical Skills: Since strong numerical ability is key for this role, don’t shy away from showcasing your skills. Include examples where you've successfully explained complex financial information clearly. This will help us see your potential impact on our customers.
Be Clear and Concise: When writing your application, clarity is crucial. Use straightforward language and avoid jargon. Remember, we’re looking for someone who can turn complex pension questions into easy-to-understand guidance, so show us you can do that right from the start!
Apply Through Our Website: To ensure your application reaches us safely, please apply through our official MaPS application links. We can’t consider applications sent via third-party sites or email, so stick to our website to keep things smooth and simple!
How to prepare for a job interview at Money and Pensions Service
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions law and practice. Familiarise yourself with different types of pension schemes, especially defined contribution (DC) schemes, so you can confidently explain complex information to customers during the interview.
✨Practice Clear Communication
Since the role involves translating complex topics into accessible guidance, practice explaining pension concepts in simple terms. You could even try explaining them to a friend or family member to ensure you can communicate clearly and effectively.
✨Showcase Your Numerical Skills
As strong numerical ability is crucial for this role, prepare to demonstrate your skills during the interview. Brush up on basic financial calculations and be ready to discuss how you would use these skills to help customers understand their pension choices.
✨Be Aware of Scams
Since raising awareness of pension scams is part of the job, do some research on common scams and how to identify them. Be prepared to discuss how you would educate customers about these risks and support them in reporting concerns.