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- Tasks: Help people navigate their retirement with clear, impartial guidance.
- Company: Join the Money and Pensions Service, a caring and inclusive organisation.
- Benefits: Enjoy a matched pension scheme, flexible work patterns, and paid volunteering days.
- Why this job: Make a real impact by empowering others to make confident financial decisions.
- Qualifications: Strong numerical skills and a solid understanding of pensions law required.
- Other info: Be part of a dynamic team dedicated to transforming lives across the UK.
The predicted salary is between 30000 - 40000 £ per year.
Help people take control of their retirement future. Join us as a Guider, where you’ll turn complex pension questions into confident decisions. If you’re passionate about clear, impartial guidance and want to protect customers from scams while empowering them with knowledge, this is your chance to make a real impact—one conversation at a time.
Role Overview
The Pension Wise Guider will report directly to Team Leader. In this role, you will be responsible for:
- Provide face-to-face pensions and retirement guidance to customers, ensuring all guidance complies with relevant quality standards.
- Help customers understand the implications of their pension choices by explaining complex information clearly and using strong numerical skills.
- Raise awareness of pension scams and fraudulent activity, supporting customers to recognise risks and report concerns through appropriate channels.
- Produce timely, accurate, and easy to understand follow-up information that reinforces guidance provided during appointments.
- Contribute to continuous improvement and shared best practice across the Guidance Service and wider delivery network.
- Capture and report required management information accurately and on time.
- Participate in projects, workshops, meetings, and promotional activities to support ongoing service development.
You would be joining our home-based team of specialists providing the above services to the public between the times of 8 am to 8 pm Monday to Saturday. Our telephone lines are open 8 pm to 8 pm and shifts for this role will be set within this time. As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet the needs of our business.
Skills and Experience
- Strong numerical ability and the capability to explain financial information clearly and confidently.
- Solid foundation in pensions law and practice, gained through a pensions technical role.
- Broad understanding of occupational and personal pension arrangements, with strong knowledge of DC schemes.
- Excellent communication and questioning skills, able to translate complex topics into clear, accessible guidance.
- Proven ability to work independently, meet quality targets, and manage time effectively.
About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK. At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other.
What We Offer
- Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
- Interest‑free loan for season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye tests & flu jabs
- Give as you earn scheme
- Employee assistance programme (EAP)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.
Important Information About Applying
To make sure your application reaches us safely, please submit it only through our official MaPS application links. Applications sent via third‑party or unauthorised websites, or emailed directly, unfortunately can’t be considered. Please also note that MaPS is unable to offer visa sponsorship at this time.
Application Process
- Stage 1: Application (27th Mar – 12th Apr) Submit your CV highlighting your relevant skills and experience.
- Stage 2: Technical Test (30th Mar – 14th Apr) If shortlisted, you’ll receive a link to complete a pensions based technical test. Upon receiving your technical test please note you must complete this within 24 hours of receiving it.
- Stage 3: Telephone Interview (31st Mar– 16th Apr) Successful candidates will be invited to a telephone interview with a Reed consultant.
- Stage 4: Final Interview (Starting from the 20th Apr) A virtual panel interview with MaPS, including competency based questions.
Pension Wise Guider in Bedford employer: Money and Pensions Service
Contact Detail:
Money and Pensions Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Wise Guider in Bedford
✨Tip Number 1
Get to know the company and its values inside out. When you’re chatting with them, show how your passion for helping people aligns with their mission. It’s all about making that connection!
✨Tip Number 2
Practice explaining complex pension topics in simple terms. You want to demonstrate your ability to break down information clearly during interviews. Maybe even role-play with a friend to get comfortable!
✨Tip Number 3
Be ready to share examples of how you've helped others understand their financial choices. Real-life stories can make a big impact and show you’re the right fit for the Guider role.
✨Tip Number 4
Don’t forget to apply through our official MaPS website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Pension Wise Guider in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pension Wise Guider role. Highlight your relevant skills and experience, especially in pensions law and communication. We want to see how you can turn complex pension questions into clear guidance!
Showcase Your Numerical Skills: Since strong numerical ability is key for this role, don’t shy away from showcasing your skills. Include examples of how you've used these skills in past roles to help customers understand their pension choices.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language to demonstrate your ability to explain complex topics simply. Remember, we’re looking for clarity just like you’ll provide to our customers!
Apply Through Our Website: Don’t forget to submit your application through our official MaPS application links. This ensures your application reaches us safely and is considered. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Money and Pensions Service
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions law and practice. Familiarise yourself with different types of pension schemes, especially defined contribution (DC) schemes, so you can confidently explain complex topics to customers.
✨Practice Clear Communication
Since the role involves translating complex information into clear guidance, practice explaining pension concepts in simple terms. You could even try explaining them to a friend or family member to see if they understand!
✨Be Scam Savvy
Understand the common types of pension scams and how to spot them. Prepare examples of how you would raise awareness and help customers recognise risks, as this is a key part of the role.
✨Show Your Caring Side
The Money and Pensions Service values caring and connecting with people. Think of examples from your past experiences where you've made a positive impact on someone's life, and be ready to share these during the interview.