At a Glance
- Tasks: Provide tailored debt advice to self-employed individuals and small businesses through various channels.
- Company: Join a national charity dedicated to helping people overcome financial difficulties.
- Benefits: Comprehensive training, ongoing support, and a chance to make a real impact.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Empower clients with clear advice and support in challenging situations.
- Qualifications: Strong communication skills and a compassionate, client-focused approach.
Business Debtline is a free, independent debt advice service for the self-employed and small businesses. The Money Advice Trust is a national charity dedicated to helping people overcome financial difficulty and prevent problem debt. At Money Advice Trust, we believe everyone deserves clear, practical and non-judgemental support, no matter their circumstances.
As a Business Debtline Adviser, you’ll provide tailored, specialist debt advice across a range of channels, supporting clients through often difficult and emotional situations. You’ll explain options clearly, empower clients to make informed decisions, and deliver a high-quality, compliant service. This is a meaningful and rewarding role where you’ll make a real impact every day.
What You’ll Be Doing
- Providing specialist debt advice to self-employed individuals and small businesses via phone, email and digital channels
- Listening carefully to clients and communicating in a supportive, empathetic and non-judgemental way
- Identifying appropriate debt solutions such as Debt Management Plans, DROs and IVAs, ensuring regulatory compliance
- Explaining complex financial information clearly to a non-technical audience
- Maintaining accurate client records and completing administration to a high standard
- Collaborating with colleagues and contributing to team performance and service improvement
- Acting as a professional ambassador for the Money Advice Trust in all interactions
What We’re Looking For
We’re looking for people who are passionate about helping others and who can stay calm, organised and professional in a fast-paced environment. You’ll bring:
- Strong communication skills, both written and verbal
- The ability to explain complex information in a clear and simple way
- A compassionate, client-focused and non-judgemental approach
- Good IT skills (e.g. Word, Excel, Outlook, Teams, Zoom)
- Strong organisational skills and the ability to manage workload effectively
- The ability to work collaboratively as part of a team
- Resilience and emotional awareness when supporting clients in challenging situations
- Experience in customer service or advice roles is helpful but not essential
If you’re motivated to learn and make a difference, we’d love to hear from you.
Training and Support
We’ll fully support you to build your knowledge and confidence in the role.
- Comprehensive initial training (full-time, on site, 9am–5pm for approximately 11 weeks)
- Ongoing coaching, quality feedback and development support
- Continuous learning to keep up to date with legislation and best practice
We’re looking for people who are curious, committed to learning, and motivated to grow in a rewarding role.
Our typical recruitment process takes up to four weeks and includes:
- A short online assessment (around 20 minutes at a time to suit you)
- A 45‑minute Microsoft Teams interview
Candidates who are successful at interview will progress to offer. Those who are not successful will be offered interview feedback. We sometimes use AI tools to support parts of our recruitment process, such as initial application review. These tools help us manage volume, but all hiring decisions are made by a real person in our Recruitment team.
Accessibility and Adjustments
We want every candidate to feel confident and supported. If you need any adjustments or have specific preferences during the recruitment process, just let us know and we’ll do our best to accommodate you.
Important Information
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Your personal data will only be used for recruitment purposes and held for up to 12 months. Please see our Privacy Notice for Job Applicants on our vacancies page for further details.
Our Commitment to Inclusion
We’re committed to building a workplace that reflects the communities we serve and our values - We put people first. We support each other. We solve problems. These values guide everything we do and help create a welcoming, respectful and inclusive environment where everyone can thrive. We warmly welcome applications from people of all backgrounds.
Money Adviser - Business Debtline employer: Money Advice Trust
At Money Advice Trust, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work culture. As a Money Adviser with Business Debtline, you will receive comprehensive training and ongoing development opportunities, empowering you to make a meaningful impact in the lives of self-employed individuals and small businesses facing financial challenges. Our commitment to employee growth, coupled with our values of putting people first and supporting one another, makes this a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Money Adviser - Business Debtline
✨Tip Number 1
Get to know the company! Before your interview, dive into the Money Advice Trust's mission and values. This will help you connect your passion for helping others with their goals, making you a standout candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining complex financial info to clients, try role-playing with a friend. This will help you sound clear and confident during the interview.
✨Tip Number 3
Show off your empathy! Think of examples from your past where you've supported someone in a tough situation. This will demonstrate your compassionate approach, which is key for a Money Adviser role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Business Debtline.
We think you need these skills to ace Money Adviser - Business Debtline
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your approach to client support.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Money Adviser. Mention specific examples that showcase your communication skills and ability to explain complex information simply.
Show Your Empathy:Since this role involves supporting clients in tough situations, it’s crucial to demonstrate your compassionate and non-judgemental approach in your written application. Share any relevant experiences where you've helped someone through a difficult time.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Money Advice Trust
✨Know Your Stuff
Before the interview, make sure you understand the key debt solutions like Debt Management Plans, DROs, and IVAs. Familiarise yourself with how these options work and be ready to explain them in simple terms. This will show your potential employer that you’re not just passionate about helping others, but also knowledgeable about the tools at your disposal.
✨Practice Empathy
Since this role involves supporting clients through tough times, practice your empathetic communication skills. Role-play with a friend or family member, focusing on listening actively and responding in a supportive manner. This will help you convey a non-judgemental approach during the interview, which is crucial for this position.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload effectively. Think of examples from past experiences where you’ve juggled multiple tasks or maintained accurate records. Highlighting your organisational skills will demonstrate that you can handle the fast-paced environment of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
