At a Glance
- Tasks: Provide tailored debt advice to self-employed individuals and small businesses through various channels.
- Company: Join a national charity dedicated to helping people overcome financial difficulties.
- Benefits: Comprehensive training, ongoing support, and a chance to make a real impact.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Empower clients with clear advice and support in challenging situations.
- Qualifications: Strong communication skills and a compassionate, client-focused approach.
Business Debtline is a free, independent debt advice service for the self-employed and small businesses. The Money Advice Trust is a national charity dedicated to helping people overcome financial difficulty and prevent problem debt. At Money Advice Trust, we believe everyone deserves clear, practical and non-judgemental support, no matter their circumstances.
As a Business Debtline Adviser, you’ll provide tailored, specialist debt advice across a range of channels, supporting clients through often difficult and emotional situations. You’ll explain options clearly, empower clients to make informed decisions, and deliver a high-quality, compliant service. This is a meaningful and rewarding role where you’ll make a real impact every day.
What You’ll Be Doing
- Providing specialist debt advice to self-employed individuals and small businesses via phone, email and digital channels
- Listening carefully to clients and communicating in a supportive, empathetic and non-judgemental way
- Identifying appropriate debt solutions such as Debt Management Plans, DROs and IVAs, ensuring regulatory compliance
- Explaining complex financial information clearly to a non-technical audience
- Maintaining accurate client records and completing administration to a high standard
- Collaborating with colleagues and contributing to team performance and service improvement
- Acting as a professional ambassador for the Money Advice Trust in all interactions
What We’re Looking For
We’re looking for people who are passionate about helping others and who can stay calm, organised and professional in a fast-paced environment. You’ll bring:
- Strong communication skills, both written and verbal
- The ability to explain complex information in a clear and simple way
- A compassionate, client-focused and non-judgemental approach
- Good IT skills (e.g. Word, Excel, Outlook, Teams, Zoom)
- Strong organisational skills and the ability to manage workload effectively
- The ability to work collaboratively as part of a team
- Resilience and emotional awareness when supporting clients in challenging situations
- Experience in customer service or advice roles is helpful but not essential
If you’re motivated to learn and make a difference, we’d love to hear from you.
Training and Support
We’ll fully support you to build your knowledge and confidence in the role.
- Comprehensive initial training (full-time, on site, 9am–5pm for approximately 11 weeks)
- Ongoing coaching, quality feedback and development support
- Continuous learning to keep up to date with legislation and best practice
We’re looking for people who are curious, committed to learning, and motivated to grow in a rewarding role.
Our typical recruitment process takes up to four weeks and includes:
- A short online assessment (around 20 minutes at a time to suit you)
- A 45‑minute Microsoft Teams interview
Candidates who are successful at interview will progress to offer. Those who are not successful will be offered interview feedback. We sometimes use AI tools to support parts of our recruitment process, such as initial application review. These tools help us manage volume, but all hiring decisions are made by a real person in our Recruitment team.
Accessibility and Adjustments
We want every candidate to feel confident and supported. If you need any adjustments or have specific preferences during the recruitment process, just let us know and we’ll do our best to accommodate you.
Important Information
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Your personal data will only be used for recruitment purposes and held for up to 12 months. Please see our Privacy Notice for Job Applicants on our vacancies page for further details.
Our Commitment to Inclusion
We’re committed to building a workplace that reflects the communities we serve and our values - We put people first. We support each other. We solve problems. These values guide everything we do and help create a welcoming, respectful and inclusive environment where everyone can thrive. We warmly welcome applications from people of all backgrounds.
Money Adviser Business Debtline in Birmingham employer: Money Advice Trust
At Money Advice Trust, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work culture. As a Money Adviser at Business Debtline, you will receive comprehensive training and ongoing development opportunities, empowering you to make a meaningful impact in the lives of self-employed individuals and small businesses facing financial challenges. Our commitment to employee growth, coupled with our values of putting people first and supporting one another, makes us a rewarding place to work for those passionate about helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Money Adviser Business Debtline in Birmingham
✨Tip Number 1
Get to know the company inside out! Research the Money Advice Trust and Business Debtline, so you can speak confidently about their mission and values during your interview. This shows you’re genuinely interested and ready to make an impact.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining complex financial info to clients, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and empathetically, just like you’ll need to do in the role.
✨Tip Number 3
Show off your organisational skills! Prepare a list of questions for your interview that demonstrate your ability to manage workload effectively. This not only highlights your skills but also shows you’re proactive and engaged.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in the lives of those we support.
We think you need these skills to ace Money Adviser Business Debtline in Birmingham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your unique experiences.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Money Adviser. Show us how you can provide that clear, practical support we value so much!
Keep It Clear and Concise:We appreciate clarity, so make sure your application is easy to read. Use simple language to explain your qualifications and experiences, just like you would when advising clients on complex financial matters.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us quickly and securely. Plus, you’ll find all the info you need about the role there too!
How to prepare for a job interview at Money Advice Trust
✨Know Your Stuff
Before the interview, make sure you understand the role of a Money Adviser and the services provided by Business Debtline. Familiarise yourself with common debt solutions like Debt Management Plans and IVAs. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Empathy
Since this role involves supporting clients through tough financial situations, practice demonstrating empathy during your interview. Use examples from your past experiences where you've helped someone in need, highlighting your compassionate approach and ability to communicate non-judgementally.
✨Communicate Clearly
You’ll need to explain complex financial information simply, so practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you can break down complicated topics into easy-to-understand language. This will showcase your strong communication skills.
✨Be Organised and Professional
In a fast-paced environment, staying organised is key. Prepare a list of questions to ask the interviewer about the role and the team dynamics. This not only shows your interest but also demonstrates your organisational skills. Remember to dress professionally and be punctual for your interview!
