Senior Social Media and Content Officer in Birmingham

This is an exciting new role at the Money Advice Trust and a genuine opportunity for someone to make it their own. We’re looking for a creative and strategic Senior Social Media and Content Officer to lead and evolve our social media and content across our well-known charitable services (National Debtline and Business Debtline) and our training and consultancy arm. Reporting into the Senior Marketing Manager in the Brand and Marketing team, you’ll balance purpose-driven storytelling with performance-focused marketing, shaping content that raises awareness, drives engagement, supports service uptake and promotes our B2B training and consultancy services. If you’re ready to move beyond execution and play a key role in setting direction and strategy, this role is for you.

The Money Advice Trust is a UK charity providing free, impartial debt advice to individuals and small businesses. Our mission is to help prevent financial difficulty and remove problem debt from people’s lives. Alongside our advice services, we deliver training and consultancy to help organisations better support customers in vulnerable circumstances.

What you’ll do:

• Develop and deliver a comprehensive social media and content strategy aligned to organisational goals
• Plan, create and publish engaging, accessible and empathetic content across social media, web, email and campaigns
• Manage content calendars across platforms including LinkedIn, Facebook, Instagram, X and YouTube
• Translate complex debt advice and financial information into clear, audience-focused content
• Lead social content for B2C advice services and B2B training and consultancy
• Plan and manage paid social campaigns, including budget oversight and optimisation

About you:

You’ll be an experienced social media and content professional who combines strategic thinking with hands-on delivery. You’re confident leading activity, comfortable using data to inform decisions and motivated by the opportunity to make a social impact.

You’ll bring:

• Experience in a social media or content marketing role
• A strong understanding of multi-channel content planning and delivery
• Experience running paid social campaigns and managing budgets
• The ability to communicate complex or sensitive information clearly and compassionately
• Strong analytical skills and confidence using insight, metrics and reporting
• Excellent collaboration and stakeholder-management skills

Don’t worry if you don’t meet every requirement, if you’re excited about the role, we’d still love to hear from you.

What We Offer:

• Opportunity to make a meaningful social impact
• A supportive, inclusive and values-driven culture
• Opportunities for learning and professional development
• Flexible working arrangement
• 29 days annual leave plus bank holidays
• A contributory pension scheme
• Generous Life Insurance
• Wellbeing days to support your mental health
• A healthcare cashback scheme
• Access to an Employee Assistance Programme
• Working outside the UK (up to 30 days in a 12-month period)
• Free on-site gym
• Enhanced maternity pay

How to Apply:

We’d love to learn more about you! Please click apply now to upload your CV and answer a couple of questions. We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique. If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.

Important Information:

We may close this role early if we receive a high number of applications, so please apply as soon as possible. We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion:

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work. We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.