Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage user accounts.
- Company: Join Money Advice Trust, a company dedicated to making a positive difference.
- Benefits: Enjoy 29 days leave, remote work, life insurance, and wellness support.
- Why this job: Develop your IT skills while making a real impact in a supportive environment.
- Qualifications: IT support experience or recent IT qualification; strong customer service skills.
- Other info: Dynamic team culture with opportunities for growth and learning.
The predicted salary is between 21000 - 30000 £ per year.
Salary: 24,600
Location: Birmingham - Hybrid (with some remote working)
Permanent, Full Time – 35 hours per week
Closing date Wednesday 1st April 2026
At Money Advice Trust, we’re passionate about making a positive difference. We’re looking for an IT Support Analyst to join our IT team. In this role you will provide 1st and 2nd line technical support across our IT and telephony systems, helping colleagues resolve issues efficiently and ensuring our technology runs smoothly. This position is ideal for someone with existing IT support experience or a recent IT-related qualification who is eager to develop their skills further.
What will you be doing as an IT Support Analyst?
- Responding to IT queries from colleagues and providing helpful, timely support
- Troubleshooting issues across software, hardware, networks, and business systems
- Supporting our Webchat and Telephony systems
- Managing user accounts, passwords, permissions and access rights
- Producing and maintaining documentation and help guides for users
- Help deliver IT projects and carry out daily system checks to ensure optimal performance
Experience you will need:
- Experience working in an IT support role or a recent IT-related degree
- Knowledge of Microsoft technology stack, Windows 10 or above, Active Directory, The Microsoft 365 platform including Exchange Online, Teams and Intune
- Telephony Systems
- Strong customer service skills and the ability to communicate clearly with users
- Good problem-solving skills, attention to detail and the ability to prioritise tasks under pressure
Experience in the following areas would be helpful, but not essential:
- Zero Trust Network solutions
- Network Troubleshooting
If you’re someone who is self-motivated, enthusiastic, proactive, keen to learn and adaptable to new technologies along with being a strong team player who can build positive relationships then we’d love to hear from you!
What We Offer:
- 29 days annual leave plus bank holidays
- A contributory pension scheme
- Remote working arrangement with some office attendance
- Generous Life Insurance
- Wellbeing days to support your mental health
- A healthcare cashback scheme
- Access to an Employee Assistance Programme
- Working outside the UK (up to 30 days in a 12-month period)
- Free on-site gym
- Enhanced maternity pay
If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.
Important Information:
- Interviews will be held on site at our Birmingham office (Fiveways)
- We may close this role early if we receive a high number of applications, so please apply as soon as possible.
- We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.
Our Commitment to Inclusion:
We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.
We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.
IT Support Analyst (1st & 2nd Line Support) in Birmingham employer: Money Advice Trust (CFS)
Contact Detail:
Money Advice Trust (CFS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst (1st & 2nd Line Support) in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Money Advice Trust. Understand their mission and values, and think about how your skills as an IT Support Analyst can help them achieve their goals.
✨Tip Number 2
Practice your troubleshooting skills! Be ready to demonstrate your problem-solving abilities during the interview. Think of examples from your past experience where you resolved technical issues efficiently.
✨Tip Number 3
Show off your customer service skills! As an IT Support Analyst, you'll be helping colleagues with their tech issues. Be prepared to discuss how you communicate clearly and effectively with users to ensure they feel supported.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Money Advice Trust. Don’t wait too long, though – we might close applications early!
We think you need these skills to ace IT Support Analyst (1st & 2nd Line Support) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your relevant experience and skills, especially those related to 1st and 2nd line support, Microsoft technologies, and customer service. We want to see how you can make a positive difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our mission. Be genuine and let us know what excites you about joining our team.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to process your application quickly. Plus, it shows you’re keen to join us at Money Advice Trust!
How to prepare for a job interview at Money Advice Trust (CFS)
✨Know Your Tech
Brush up on your knowledge of the Microsoft technology stack, especially Windows 10, Active Directory, and Microsoft 365. Be ready to discuss how you've used these tools in past roles or projects.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you resolved a tricky problem or helped a colleague with a tech challenge—this will showcase your troubleshooting abilities.
✨Customer Service is Key
Since this role involves supporting colleagues, be ready to demonstrate your strong customer service skills. Practice explaining technical concepts in simple terms, as clear communication is crucial for success in this position.
✨Be Ready to Adapt
The job requires someone who is eager to learn and adapt to new technologies. Prepare to discuss how you've embraced change in previous roles and your approach to learning new systems or processes.