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- Tasks: Provide top-notch desktop support and troubleshoot tech issues in a fast-paced environment.
- Company: Join a leading hedge fund with a dynamic tech team in London.
- Benefits: Competitive salary, hands-on experience, and exposure to cutting-edge technologies.
- Why this job: Make a real impact by supporting high-performance users and working on exciting projects.
- Qualifications: 4-12 years of desktop support experience and strong troubleshooting skills required.
- Other info: Great opportunity for career growth in a collaborative and agile team.
The predicted salary is between 36000 - 60000 £ per year.
My client is looking for a mid–senior Desktop Support Engineer to join a fast-paced technology team supporting a demanding user base in a high-performance environment. This is a hands-on role suited to someone who enjoys working close to the business, taking ownership of issues end-to-end, and contributing beyond pure support. The role offers exposure to a broad range of technologies and the opportunity to be involved in project work alongside core systems and infrastructure teams.
Key Responsibilities
- Provide high-quality 1st/2nd line desktop and end-user support
- Support Windows 10/11 and the Microsoft 365 suite (Outlook, Excel, SharePoint, OneDrive)
- Troubleshoot hardware, software, and connectivity issues
- Support financial and market data applications (e.g., Bloomberg)
- Perform desk setups, workstation builds, and hardware break/fix
- Work closely with infrastructure and systems teams on upgrades and projects
- Contribute to documentation, process improvement, and automation initiatives
Required Experience & Skills
- 4–12 years of relevant desktop / end-user support experience
- Experience in fast-paced environments; financial services experience preferred but not essential
- Strong Windows desktop support experience and Microsoft stack knowledge
- Excellent troubleshooting skills across hardware, OS, and applications
- Comfortable working in smaller, agile teams with a high degree of responsibility
- Exposure to PowerShell scripting is advantageous
- Basic understanding of TCP/IP and general networking concepts
- Strong communication skills and a service-oriented mindset
To apply: directly submit your CV to this job posting or email to jimmy.xu@mondrian-alpha.com.
Desktop Support - Hedge Fund - Top Tier Comp - London in Slough employer: Mondrian Alpha
Contact Detail:
Mondrian Alpha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support - Hedge Fund - Top Tier Comp - London in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and finance sectors. Attend meetups or webinars related to desktop support and hedge funds. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows 10/11 and Microsoft 365, make sure to highlight that in conversations. Consider setting up a demo or a mini-project to showcase your troubleshooting prowess.
✨Tip Number 3
Get involved in relevant projects! Volunteer for tasks that allow you to work closely with infrastructure teams. This not only boosts your resume but also shows potential employers that you’re proactive and eager to learn.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t hesitate to follow up after applying!
We think you need these skills to ace Desktop Support - Hedge Fund - Top Tier Comp - London in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop support, especially with Windows 10/11 and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Showcase Your Experience: If you've worked in fast-paced environments or have experience in financial services, let us know! We love seeing candidates who can thrive under pressure and take ownership of issues from start to finish.
Highlight Your Soft Skills: Strong communication skills are key in this role. Make sure to mention any experiences where you’ve successfully collaborated with teams or provided excellent customer service. We’re all about that service-oriented mindset!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Mondrian Alpha
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and the Microsoft 365 suite. Be ready to discuss how you've tackled troubleshooting hardware and software issues in the past, especially in a fast-paced environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've taken ownership of issues from start to finish. Think about specific instances where you resolved complex problems or improved processes, as this will demonstrate your proactive approach.
✨Familiarise Yourself with Financial Applications
If you have experience with financial and market data applications like Bloomberg, be sure to highlight it. If not, do a bit of research to understand their importance in the role and be ready to discuss how you'd support them.
✨Communicate Clearly and Confidently
Strong communication skills are key in this role. Practice explaining technical concepts in simple terms, as you'll need to interact with users who may not be tech-savvy. A service-oriented mindset will go a long way!
