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- Tasks: Provide top-notch IT support and troubleshoot a variety of tech issues.
- Company: Join a prestigious hedge fund with a dynamic IT Operations team.
- Benefits: Enjoy competitive pay, private healthcare, gym access, and free meals.
- Why this job: Be part of an elite team and enhance your tech skills in a fast-paced environment.
- Qualifications: 2+ years in helpdesk support and strong knowledge of Microsoft technologies.
- Other info: Great opportunities for career growth in the financial services sector.
The predicted salary is between 36000 - 60000 £ per year.
My client, a highly prestigious hedge fund, is seeking a Helpdesk Analyst to join their IT Operations team. As a key member of the BAU Ops team, you’ll provide first‑line/second‑line support across a broad range of technologies and systems, ensuring the seamless day‑to‑day operation of the firm’s IT environment. This includes support for desktop applications, Microsoft technologies (including Azure and Office 365), meeting‑room setups (Zoom, Microsoft Teams, etc.), and network connectivity/performance issues.
Responsibilities:
- Deliver desktop support and troubleshooting for a diverse set of tools.
- Manage user accounts and permissions in Azure and Office 365.
- Assist with AV technology in corporate settings.
- Support onboarding/offboarding, hardware (desktops, laptops, mobiles, printers).
- Participate in IT projects such as upgrades, deployments and new‑technology rollouts.
Qualifications:
- 2+ years of experience in a helpdesk or technical support role.
- Strong foundation in desktop support and Microsoft technologies.
- Core network fundamentals knowledge.
- Proficiency in troubleshooting a wide range of IT issues.
Benefits:
- Competitive compensation package.
- Collaborative working environment.
- Private healthcare, on‑site gym, and daily free breakfast & lunch.
Helpdesk Analyst - Highly Prestigious Hedge Fund - London in England employer: Mondrian Alpha
Contact Detail:
Mondrian Alpha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst - Highly Prestigious Hedge Fund - London in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the hedge fund on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft technologies knowledge. We want to show that we’re not just familiar with Azure and Office 365, but that we can troubleshoot like a champ!
✨Tip Number 3
Practice common helpdesk scenarios. We should be ready to demonstrate our problem-solving skills on the spot. Role-playing with a friend can help us feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress easily.
We think you need these skills to ace Helpdesk Analyst - Highly Prestigious Hedge Fund - London in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Helpdesk Analyst role. Highlight your experience with desktop support, Microsoft technologies, and any relevant troubleshooting you've done.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our team. Mention specific technologies you've worked with, like Azure or Office 365, to show you're a great fit.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s super easy and ensures your application goes straight to the right people!
How to prepare for a job interview at Mondrian Alpha
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop applications and Microsoft technologies like Azure and Office 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience.
✨Showcase Your Communication Skills
As a Helpdesk Analyst, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining complex IT concepts in simple terms, and be prepared to demonstrate your ability to handle user frustrations with patience and professionalism.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, such as resolving a network connectivity issue or assisting with AV technology in a meeting room. Think through your problem-solving process and be ready to articulate it clearly during the interview.
✨Research the Company Culture
Understanding the culture of the hedge fund can give you an edge. Look into their values and work environment, and think about how your personal style aligns with theirs. This will help you tailor your responses and show that you're a good fit for their team.
