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- Tasks: Provide top-notch technical support and troubleshoot issues in a fast-paced trading environment.
- Company: Join a leading global hedge fund managing over $10bn in assets with a strong growth trajectory.
- Benefits: Gain valuable experience, develop your skills, and enjoy a dynamic work culture.
- Why this job: Be part of a collaborative team, enhance your tech skills, and make an impact in finance.
- Qualifications: 3+ years of experience, strong Microsoft skills, and familiarity with market data applications required.
- Other info: Opportunity to work in a vibrant London office with global reach.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading global hedge fund, is seeking a highly motivated Desktop Support Analyst to join their growing global systems team in London. The firm has experienced significant growth over the past 15 years and now manages assets exceeding $10bn, with a presence in key global financial hubs.
As a Desktop Support Analyst, you will be the primary point of contact for all technical support queries from the London user base and will support other offices globally. This role offers the opportunity to develop your technical skill set while providing essential support in a fast-paced trading environment.
Key Responsibilities:- Provide technical support for a broad range of financial software and tools, with an emphasis on troubleshooting and delivering excellent customer service.
- Serve as the first point of contact for all technical support issues within the London office.
- Collaborate with various teams across the organization to resolve issues and improve workflows.
- Participate in project work and contribute to the development of internal systems and processes.
- Support and maintain workstations, including hardware break/fix, desk setups, and software installations.
- Manage market data applications such as Bloomberg, ensuring optimal performance and troubleshooting when needed.
- 3+ years of relevant commercial experience, ideally in a similar industry.
- VMWare Horizon Experience.
- Strong understanding of Microsoft operating systems (Windows 10/11) and Microsoft Office applications, especially Excel & Outlook, SharePoint & OneDrive.
- Experience supporting market data applications (e.g., Bloomberg).
- Proficiency in PowerShell scripting is highly advantageous.
- Basic understanding of TCP/IP and networking stack.
- Experience with hardware troubleshooting and workstation setups.
- Ability to prioritize and manage multiple tasks in a fast-paced, constantly changing environment.
- Excellent customer service skills and the ability to communicate with users at all technical levels.
- Strong team player who can work autonomously and thrive in a dynamic environment.
- Aware of cybersecurity best practices.
Apply now by following the link below or send your resume directly to.
Desktop Support Analyst – Multi-Billion Hedge Fund – London employer: Mondrian Alpha
Contact Detail:
Mondrian Alpha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst – Multi-Billion Hedge Fund – London
✨Tip Number 1
Familiarise yourself with the specific financial software and tools mentioned in the job description, especially Bloomberg. Having hands-on experience or knowledge about these applications will give you an edge during interviews.
✨Tip Number 2
Brush up on your technical troubleshooting skills, particularly with Microsoft operating systems and PowerShell scripting. Being able to demonstrate your problem-solving abilities in real-time scenarios can significantly impress the hiring team.
✨Tip Number 3
Network with professionals in the hedge fund industry or those currently working at the firm. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for situational questions that assess your customer service skills. Think of examples where you've successfully resolved technical issues while maintaining excellent communication with users, as this is crucial in a fast-paced trading environment.
We think you need these skills to ace Desktop Support Analyst – Multi-Billion Hedge Fund – London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in desktop support and financial software. Emphasise your skills with VMWare Horizon, Microsoft operating systems, and market data applications like Bloomberg.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in previous roles, particularly in fast-paced environments.
Highlight Technical Skills: In your application, clearly list your technical skills, including proficiency in PowerShell scripting and understanding of TCP/IP. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Soft Skills: Don't forget to mention your excellent customer service skills and ability to communicate effectively with users at all technical levels. These soft skills are crucial for a Desktop Support Analyst role.
How to prepare for a job interview at Mondrian Alpha
✨Showcase Your Technical Skills
Be prepared to discuss your experience with VMWare Horizon, Microsoft operating systems, and market data applications like Bloomberg. Highlight specific examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with users, emphasise your customer service skills. Share anecdotes that illustrate your ability to communicate effectively with users of varying technical expertise and how you’ve gone above and beyond to assist them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of scenarios where you had to troubleshoot under pressure and be ready to explain your thought process and actions taken.
✨Familiarise Yourself with Cybersecurity Practices
Given the importance of cybersecurity in financial environments, brush up on best practices. Be ready to discuss how you would handle security-related issues and ensure the safety of sensitive information while providing support.
